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Dulles, VA US
Management & Business
Branch/Location Code :ENG-Mid Atlantic (17571) Location :Sterling Virginia US 20166
Division :Linc Group - ENG Job Type :Full Time Regular Career Level :Experienced (Non-Manager) Exemption :Non-Exempt Education :High School or GED Shift/Hours :First Shift (Day) % of Travel Required :0-20% Offer Relocation :Maybe Job Description :
Dispatcher Functions: · Be the first point of contact for customers, technicians and vendors. Maintain professional, friendly mannerism · Log service calls and dispatch to technicians · Maintain technician scheduling, update Technician Schedule spreadsheet daily and have all of next days’ workorders dispatched to each technician end of each business day · Daily workorder review, verify labor hours and log mileage according to GPS, review work summaries · Process technician timesheets on a weekly basis according to weekly workflow schedule for payroll processing · Monitor workorders to ensure follow-up and completion on “incomplete” workorders, begin billing process on all workorders that have been completed · Keep monthly PM Schedule updated to ensure all PMs are completed the month they are tasked. Monitor technician hours on each PM · Process and Review completed workorders weekly according to weekly workflow schedule for billing
Business Systems Functions: · Process customer invoices on a weekly basis according to weekly workflow schedule · Process vendor AP invoices in accordance with company 48-hour policy. · Enter equipment on new maintenance agreements as needed · Process AWO on a weekly basis according to weekly workflow schedule · Maintain maintenance and project agreement files · Maintain AP vendor invoice files · Miscellaneous administrative tasks as requested · Process customer credit card payments through online processing portal · Make changes to existing and set up new vendors with proper approvals · Regional CARE Calls as assigned · Process regional weekly AP check batch for all 3 branches · Process new Project/Maintenance Agreement Bookings · Process monthly maintenance billings for all branches · Track Sales Rep commission accruals · Upload intercompany invoices for processing · Assist in Balance Sheet Account Reconciliations each month EOE :ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (M/F/V/D)