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For your reference, we have included the original job posting below.
Account Manager
Job Number:
25689167
Company Name:
ABM Industries
Job Location:
Waterloo, IA US
Job Category:
Management & Business
Account Manager
Account Manager
Branch/Location Code :JAN-Des Moines (50411) Location :Waterloo IA US 50701
Division :ABM Janitorial Job Type :Full Time Regular Career Level :Manager (Manager/Supervisor of Staff) Exemption :Exempt Education :Some College Coursework Completed Shift/Hours :Rotating Company Information :ABM Industries Incorporated is one of the largest facility services contractors listed on the New York Stock Exchange. With fiscal 2008 revenues in excess of 3.6 billion and more than 100,000 employees, ABM provides janitorial, parking, engineering, and security services for thousands of commercial, industrial, institutional, and retail facilities in hundreds of cities across the United States and British Columbia, Canada. Job Description :
The Account Manager oversees the operational and contractual duties of the assigned account, maintains budgets, quality standards and positive customer relations with key focus on retention of account. This position ensures 100% compliance with all company guidelines, policies and procedures.
Essential Duties and Responsibilities Including but not limited to: * Establishes operational goals to ensure profitability of accounts and services. * Maintains and develops customer service through meetings, tours, written communication, and timely response to customer requests. * Maintains, follows up and resolves union issues with the assistance of HR. * Financial acumen to oversee and maintain budget controls and staff forecasting. * Hires, trains, motivates, and directs staff on corporate goals, policy and procedures, customer relations, and account objectives. * Communicates changes in account contracts, budgets and status with District Managers. * Verifies and approves bi-weekly payroll and monthly billing. * Provides necessary staffing as needed to fulfill contract specifications. * Evaluates operational goals to ensure compliance with budget and profitability. * Prepares and distributes weekly operational reports. * Ensures and complies with all safety requirements * Delegates work assignments; matches the responsibilities to the person; gives authority to work independently; sets expectations and monitors delegated activities. Includes staff in the decision-making process; takes responsibility for staff activities; makes self available to staff; provides regular performance feedback; develops subordinate’s skills, and encourages growth. * Interviewing, hiring, supervising, motivating and training staff. Planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing customer complaints and resolving problems. * Other duties as required by manager or according to site demands.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. * One to 3 years of janitorial experience, management and customer service. * Four year degree or equivalence in experience. * Excellent communication skills, written and oral. * Proficiency in MS office products. * Ability to work independently and efficiently without daily supervision. * Confidentiality and discretion in customer dealings. * This position requires valid driver’s license in good standing, and ability to pass extensive ABM and Client background check. EOE :ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (M/F/V/D)
