Account Representative

Account Representative

Job Title
Account Representative

Req Number
54929

Division
US - Iron Mt Fulfillment Services

Location
CA, Rancho Cucamonga Offices RANCHO CUCAMONGA, CA, US 91730

% of travel
0

Job Type
Full-time

Career Level
Experienced - Mid Level ( Non-Manager)

Education Required
Bachelor's Degree

Skills


Job Categories
Finance/Economics

Job Description

Title:  Account Representative
 
About Iron Mountain
 
Iron Mountain (NYSE:IRM) is the industry leader in information protection and storage services. Since going public in 1996, Iron Mountain has grown from $139M in revenues to a Fortune 1000 company with over $3B in revenues. Forbes magazine has recognized Iron Mountain as one of the "Top 400 Best Big Companies" and FORTUNE Magazine has consistently ranked the Company as one of "America's Most Admired Companies" for diversified outsourcing. In early 2009, Iron Mountain was added to the prestigious S&P 500 Index.
 
The Company offers comprehensive records management, data protection, and information destruction solutions along with the expertise and experience to address complex information challenges such as rising storage costs, litigation, regulatory compliance and disaster recovery. Founded in 1951, Iron Mountain is a trusted partner to more than 120,000 corporate clients throughout North America, Europe, Latin America and the Pacific Rim. For more information, .
 
We are currently recruiting for an Account Representative for our Fulfillment Services division.
 
Job Summary
 
The Account Representative is responsible for the day-to-day management of all levels of service to the client while insuring the satisfaction of assigned clients.
 
Essential Functions
 
* Make sure that all commitments to our clients are met.
* Make sure orders, assembly jobs, updates, reports, and outside purchases are performed as required by Iron Mountain Fulfillment Services.
* Develop and maintain a back-up binder for each account.
* Interface with IT on related projects.
* Meet with client's day-to-day contact a minimum of once per month.
* Solve problems and resolve service issues.
* Keep current on information about assigned clients including key players, new opportunities and company performance. Assist Account Manager in keeping Seibel CRM data up-to-date.
Provide routine feedback to Managing Director, Account Manager, and Operations Manager on day-to-day service issues.
* Develop and maintain an action list of all client issues and projects.
* Schedule assembly jobs, enter orders, confirm receipts and manage inventory.
* Maintain prompt, courteous, professional communication with clients including telephone, e-mail and written communications.
* Track billable functions, hours, projects and postage & freight when used by external vendors.
* Generate monthly billing back up (where applicable).
* Keep proficient in all Iron Mountain Fulfillment Services technology systems including GTi, GTx, and Actuate.
* Assist and support the Managing Director, Account Manager, and Operations Manager with other assigned projects and tasks.
* Meet or exceed the service and performance benchmarks for Total Customer Satisfaction (TCS).
* Cross-train and provide support for all other accounts.

Job Requirements

KNOWLEDGE, SKILLS, AND ABILITIES
*
Bachelor's degree preferred.
*
Excellent understanding of business and general accounting functions.
*
Strong business and English vocabulary; able to project confidence and expressiveness in both oral and written communication.
*
Experience with direct customer contact in a sales environment.
*
Must possess good organizational skills.
*
Proficiency in Microsoft Excel, Word and PowerPoint.
 
The ideal applicant will have current exp. in a sales environment with direct customer contact. 
 
At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please.
 
Only those candidates whose experience best meets our requirements will be contacted.
 
IronMountainis an Equal Opportunity Employer.

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