Account Services Coordinator

Account Services Coordinator

Account Services Coordinator
at3K Consulting Inc(Richmond Hill)
Role: Account Services Coordinator
Manager Role: VP, Operations

Role Description
The primary function of the Account Services Coordinator role is to perform a variety of functions to support the Account Services Team. This is an independent role and requires a self-starter and someone who is capable of working independently and creatively to succeed in this role.
The Account Services Coordinator will act as the first point of contact with our clients and assist the team in building positive, long term relationships with our clients. This person will have superior communication skills and will take part in several client meetings to assist the Account Team achieve our client goals.
Some duties include direct support to the Vice President when required, responding to phone call messages and e-mails, preparing for client meetings, coordinating conference calls and go-to-meetings, booking meetings, and other administrative assistance as requested.
This Account Services Coordinator reports directly to the Vice President, Operations for all daily duties.


Key Deliverables
Follow company principles on a daily basis: Responsiveness, Dynamic Thinking, Going Above and Beyond, Expert Guidance, Integrity, Business Focused Technology
Assist the team in organizing 2-4 customer-wide webinars per year. Topics such as: New Features, Industry trends, best practises, affiliate marketing
Assist the eCommerce Account Manager on building an Online Help Tool for our customers
Assist with the OrderDynamics Account Management Process: such as, customer satisfaction surveys (2-4 per year), scheduling routine score card reports and sessions, organizing production support hand off items list.
Weekly report to the VP of Operations outlining completed tasks and upcoming tasks

Responsibilities
Scheduling internal status meetings and completing specific tasks which come out of that meeting
Respond to client e-mail as the initial point of contact and route request quickly and efficiently
Create weekly reports for customers which outlines number of incidents, the status and the ownership of tickets
Be responsible for ensuring all SSL certifications are completed and learn all the expiry dates
Schedule client meetings when necessary
Take detailed notes at all meetings and send out report to client indicating a summary of the meeting along with any next steps necessary
Work with the project team on all post-launch items and organize that list with our eCommerce Account Manager while keeping track of all items and ensuring the list is updated accordingly
Work with our eCommerce Account Manager to create tickets when necessary
Support our developers on specific client communications
Work with VP, Operations and EAM on any documents that need to be created for our cleints. I.e. Creating a "Welcome to Account Services Team" Package
Assist with all website review got out clients.
Learn the OD eBusiness Manager
Perform any administrative duties that the VP, Operations requests
Professional communications both written and verbally

Qualification and Skills
Client focused, energetic, with a positive attitude
Bachelor's Degree; 1-3 years job-related experience
Analytical, organized, detail-oriented and able to make objective and critical evaluations and resolutions.
Ability to work independently and creatively, while maintaining tight deadlines and holding accountability for projects
An understanding of basic HTML
Competent with SEO principles
Competent with Google Analytics
Competent with company eBusiness Manager and Frontend Websites

Key Performance Indicators
Evaluation from superiors and peers
Complete deliverables on-time
Communicate ahead of time in the event of delays to deliverables
Punctuality
Level of client satisfaction