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For your reference, we have included the original job posting below.
Account Services Representative
Job Number:
39207070
Company Name:
Fashion Industry Employer
Job Location:
Portland, OR US
Job Categories:
Merchandising, Purchasing & Retail Management & Business
Account Services Representative
This position is accountable to meet sales initiatives across all brands and all channels through proactive order management of a large retail account base with varied complexities and brand specific priorities. Responsible for complying with customer regulations including reporting performance indicators to ensure service excellence and reduce financial exposure due to non-compliance.
Provide exceptional account management for assigned accounts from placement of order to delivery of goods. Work closely with Planning and Distribution to ensure optimal delivery and order fill rate.
Through collaboration and partnership with the customer, sales reps, sales management and all other internal partners, create meaningful relationships to drive operational excellence and best service the accounts' needs.
Coordinate with Account Logistics to ensure compliance with customers' logistics and floor ready requirements.
Essential Functions/Responsibilities:
Manage orders for key accounts from placement of orders to delivery of product. Understand and comply with each accounts requirements and expectations. Through continuous improvement take action to correct inefficiencies in the order to delivery process. Participate in cross-functional teams for company- wide improvement. Utilize internal/external resources to fully understand the complexities of retail partners. Be an active participant/stakeholder in bringing our service strategies to life. Analyze order book to ensure SKU level accuracy as well as terms, prices, and delivery dates. Monitor customer bulk orders, ensuring timely product allocation and shipping. Collaborate with sales reps/sales management to ensure consistent bulk review and documentation/approval of date changes and cancellations. Analyze order management process at the customer level and make recommendations to sales reps/customers on process improvements. Report and analyze assignment for designated customers and work with Planning and Sales to maximize on time delivery and fill rate. Proactively communicate to field sales reps and accounts to suggest corrective action where necessary. Drive issue resolution at the PO level ensuring follow through from all parties. Report and analyze key customer metrics such as order fill rate, on time delivery, order accuracy, pricing, order creation timeliness and chargebacks. Execute customer PO revisions within Columbia guidelines maintaining a high level of accuracy. Coordinate with Account Logistics to ensure compliance with customers' logistics and floor ready requirements to minimize customer chargebacks and maintain positive customer relations. Review, analyze and validate customer chargebacks negotiating reversals where applicable. Work to ensure that supply chain initiatives such as direct ships and 3PL are being fully and successfully leveraged. Recommend additional opportunities for expansion of these initiatives. Participate in inter-departmental collaboration to ensure success of account replenishment program. Participate in meetings and conference calls with customers/reps. May include travel to customer locations.
