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For your reference, we have included the original job posting below.
Account Support Representative
Job Number:
41198677
Company Name:
PDS Technical Services
Job Location:
Honolulu, HI US
Job Category:
Management & Business
Account Support Representative
Title: Account Support Representative Location: HI-Honolulu PDS is seeking an Account Support Representative for an open position in Honolulu, HI.
Job Duties:. Provides dedicated support to all Client Associate positions, but does not perform managerial HR tasks . Provides backup and peak workload support to all Client Associates in territory . Establish support coverage schedules with Managers and Site Coordinators . Supports training of new employees, as required . Supports administrative tasks performed by Client Associates . Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets) . Ensures key contact list for all clients is maintained and available . Ensures there is a current roster of employees and associated duties for effective coverage support . Ensures day to day interface with account key contacts is maintained during coverage support . Work with account team to ensure the Value Assurance Process is current and up to date. . Communicates to Site Coordinator and Manager all process opportunities identified during support period . Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed . Provide accurate and timely monthly reporting of activities as required . Performs timely submission of billing requirements with all associated reporting (XONE / Falcon) . Coordinates and fair shares overtime requirements . Tracks overtime by account covered to ensure proper billing . Able to lift and move up to 50 pounds . Travel to accounts supported using reliable dependable transportation
Education: . Minimum: High School diploma or equivalent
Skills: . Ability to demonstrate problem resolution skills and escalation process . Able to demonstrate excellent verbal and written communications . Able to demonstrate use of organizational and time management skills to facilitate client deliverables . Able to demonstrate ability to manage multiple tasks . Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges . Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections . Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae . Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options . Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications . Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer) . Able to demonstrate ability to recognize PC to printer connectivity . Able to demonstrate basic knowledge of Digital Front Ends . Able to demonstrate functional knowledge of MAC when required by client
Experience: . 3 years experience delivering services in a client environment . Full range of experience in Services Delivery positions
**Need flexibile schedule to include possibility of weekends and Holidays. Need to be able to drive and have a vehicle available as needed.**
PDS Tech, Inc. is proud to be an Equal Opportunity Employer - Minorities/Female/Disabled/Veteran (EOE M/F/D/V)
Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including: * Health insurance * Paid holidays * Weekly payroll * Immediate 401(k) eligibility * Completion bonuses * Training Please note availability of benefits may vary by position.
PDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand.
$$$ PDS pays for referrals! $$$ We pay thousands each month in referral bonuses!Contact a recruiter for details.
