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Access Control Specialist BUT Tracking Code 304014752 Job Description OMNIPLEX World Services Corporationis a leading provider of high quality security services ...
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For your reference, we have included the original job posting below.
Application Support Specialist 1 - Graveyard Shift (Germany, France or Spain)
Job Number:
38494082
Company Name:
SirsiDynix
Job Location:
Lehi, UT US
Job Category:
Management & Business
Application Support Specialist 1 - Graveyard Shift (Germany, France or Spain)
Application Support Specialist 1 - Graveyard Shift (Germany, France or Spain)
Job#: 11-070 Positions: 1 Posted: 10/26/2011 Job Type: Full Time Location: US-UT-Lehi Department: Customer Service Category: Support Salary: Salary Benefits: Benefits
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Job Description
The Application Support Specialists are valuable members of our global Customer Support team. They are responsible for effectively assisting clients with questions or technical issues related to company software applications. This position will be assisting clients in the United Kingdom, Germany, France and/or Spain. Primary Responsibilities * Analyze, troubleshoot and debug issues related to company software applications * Confer with and advise customers on the use of applications * Prioritize and manage workload through the company's customer relations application in order to meet personal and team service level commitments * Ensure reported issues are resolved in a timely fashion * Create workaround procedures when standard procedures have failed * Answer and log customer calls, and maintain constant contact with customers to resolve inquiries or problems * Create test scenarios to verify problems and proof code fixes and accurately document problems and solutions and/or workarounds for customers * Assist with quality assurance and testing procedures * Explain product capabilities and workflow to libraries
Skills/Requirements
* BS/BA in IT discipline or equivalent combination of education and experience * 12-18 months technical support experience * Fluency in German. French or Spanish is desired * Excellent written and verbal communication skills * Friendly, service-oriented attitude * Previous library information systems experience is a plus! All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex or age.
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