Assistant General Manager CCH Anchorage AKTitle: Assistant General Manager CCH Anchorage AK
Location: United States-Northwest-Alaska
Other Locations:
Chenega Commercial Holdings, LLC
Company Job Title: Assistant General Manager
Chenega Job Title: Assistant General Manager
Location: Clarion Suites Downtown
Reports To: General Manager
FLSA Status: Regular, Full Time, Salary, Exempt
Prepared Date: 06/13/2011
Approved Date: 06/13/2011
Job Code H1R1010 Assistant General Manager CCHAnchorage AK
Summary
TheAssistant General Manager (AGM)oversees the daily operation of the hotel to insure efficiency and profitability by providing leadership, guidance, and direction to the hotel managers, supervisors and team members. The Assistant General Manager motivates and trains the hotel team by example and participates "hands on" with the team members to meet and exceed customer expectations and brand standards. The Assistant General Manager insures that the hotel and client financial obligations are met by reviewing and preparing daily, weekly, monthly and annual reports. The AGM must manage a diverse environment with focus on client and customer services; have the ability to communicate effectively, both verbally and in writing, with clients, senior management, and support staff. The AGM must have the ability to respond effectively to changing conditions and handle emergency situations with the utmost professionalism and sensitivity.
The AGM must be able to work flexible schedules including weekends, holidays, and shifts of more than 8 hours per day. The AGM is on call 24/7 and required to cover several Manager On Duty weekend shifts annually.
Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
* Requisitions supplies and equipment.
* Processes reservations and advance registration payments.
* Inspects guests' rooms, public access areas, and outside grounds for cleanliness and appearance.
* Responds to complaints and resolves problems.
* Establishes standards for personnel including performance, food service, daily room rates, and dress code.
* Conducts probationary and annual performance reviews
* Conducts interviews and participates in Job Fairs and staff recruitment
* Assists in planning annual budgets for departments.
* Compiles data for daily & monthly reports to include occupancy, average daily rate, room revenue, allowances, inventory, and competitive set marketing.
* Follows corporate guidelines for new hire processing, terminations, and payroll approvals.
* Understands the Union CBA and works closely with staff and management to meet the guidelines set forth therein
* Other Duties as assigned
Supervision
The Front Desk and Housekeeping departments report directly to the Assistant General Manager. The AGM provides support to the Food & Beverage, Accounting, and Sales departments.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High School Diploma or equivalent required; College Degree preferred. Minimum 5 years experience in hospitality industry with 2 years Supervisory or Management experience.
Computer Skills
Experience with MS, Windows, internet and hospitality applications preferred. Must be able to type 25 words per minute. Must have prior experience with MS Excel Spreadsheets and STAR Report.
Certificates, Licenses, Registrations, Clearance:
AK Drivers License with a clean driving record, Serve Safe certification, AK Food Handler Certification, CPR & First Aid Certification preferred.
Competencies - To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information in English.
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Planning/Organizing - Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in English.
Mathematical Skills - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand, sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. On occasion the AGM may need to drive the hotel shuttle to assist guests to/from the airport and stand for long periods of time.
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation is an EOE. AA/M/F/D/V. Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High School Diploma or equivalent required; College Degree preferred. Minimum 5 years experience in hospitality industry with 2 years Supervisory or Management experience.
Computer Skills
Experience with MS, Windows, internet and hospitality applications preferred. Must be able to type 25 words per minute. Must have prior experience with MS Excel Spreadsheets and STAR Report.
Certificates, Licenses, Registrations, Clearance:
AK Drivers License with a clean driving record, Serve Safe certification, AK Food Handler Certification, CPR & First Aid Certification preferred.
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