Bell CaptainTitle: Bell Captain
Location: United States-Northwest-Alaska
Other Locations:
CHENEGA COMMERCIAL HOLDINGS, LLC
Company Job Title:Bell Captain
Chenega Job Title: Bell Captain
Location: Quality Suites
Reports To: Assistant General Manager
FLSA Status: Hourly, Non-Exempt
Prepared Date: 04/09/2011
Approved Date: 04/09/2011
Job CodeH1R2001Bell CaptainCCHQuality Anchorage AK
Summary
TheBell Captainis responsible for the supervision of the Bellpersons and Van Drivers and to participate in the daily duties of the Bellperson/Van Driver. The Bell Captain is the first and last impression of the hotel. The Bell Captain prepares weekly schedules for the AGM to approve, provides performance review feedback to the AGM, and assists the AGM with luggage gratuity reconciliation during the tour group season. The Bell Captain assists guests with luggage related requests and provides assistance to guests and coworkers as needed throughout the hotel. The Bell Captain transports guests to and from the airport, train depot, and other designated areas.
The Bell Captain must be flexible to work varying shifts including weekends, holidays, and evenings. The Bell Captain position requires the ability to stand, sit and drive for eight or more hours on a shift.
Essential Duties and Responsibilities-Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position
* Represent the hotel as an ambassador of customer service and customer careSafely drive a multi-passenger van
* Greet guests upon arrival to hotel
* Assist guests with luggage to and from their suite
* Store and/or retrieve luggage from storage area
* Handle bag delivery/bag pull for large groups
* Interact with guests in a professional /helpful manner.
* Provide information to guests regarding our hotels, local businesses, maps, and travel routes.
* Effectively read and review group tour resumes and accurately complete luggage delivery and pick up
* Work effectively as a part of a team.
* Attend regular team meetings
* Prepare weekly schedules for approval by the AGM
* Prepare performance review feedback for the AGM
* Prepare tour group gratuity information for the AGM to process
* Other duties as assigned
Supervision
TheBell Captainis responsible for supervising the Bellpersons/Van Drivers for all three Chenega Hotels. This may require the Bell Captain to cover a shift on short notice.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High School Diploma or GED. Prior hotel and supervisory experience preferred.
Computer Skills
Familiarity with general computer knowledge and MS applications is helpful, but not required.
Certificates, Licenses, Registrations, Clearance:
Alaska Drivers License with a clean driving record from DMV
Competencies- To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving- Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Written Communication- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information in English.
Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Strategic Thinking- Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Planning/Organizing- Prioritize and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Innovation- Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
Qualifications-To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills-Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, proposals, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in English.
Mathematical Skills-Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to question activities and issues in all functional areas and make sound business decisions based on that data.
Physical Demands-The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision.
Work Environment-The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Chenega Corporation is an EOE. AA/M/F/D/V. Native preference under PL 93-638. We participate in the E-Verify Employment Verification Program.
Minimum Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
High School Diploma or GED. Prior hotel and supervisory experience preferred.
Computer Skills
Familiarity with general computer knowledge and MS applications is helpful, but not required.
Certificates, Licenses, Registrations, Clearance:
Alaska Drivers License with a clean driving record from DMV
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