Buck-Dir Client MgmtTitle: Buck-Dir Client Mgmt
Location: United States-California-San Francisco
Other Locations: null
At Buck Consultants you'll discover an innovative, high-energy environment that inspires top achievement. As a prestigious highly successful leader in providing employee benefit, actuarial, outsourcing and HR management consulting services, we have the strong resources, solid reputation and global reach to enrich your work life and enhance your career.
Responsibilities:
· Strategy development including leading regularly scheduled account sessions with client representatives
· Relationship building to ensure 'many to many' relationships exist including within the executive suite
· Profitable retention through proactive contracting, and where possible non-competitive renewals
· Growth including cross sell and up sell - meeting assigned monthly, quarterly, yearly growth goals
· Contract management including scope and change order management
· Customer satisfaction including meeting/exceeding expectations agreed to with the customer
· Account planning including creation, maintenance and adherence to a formal account plan
· Timely, accurate billing and collections
· Actively participates in client meetings to gather information, to establish needs, to clarify expectations, to develop strategy and to obtain feedback
· Ensures quality services are provided to clients (e.g. compliance with the peer review policy established for the practice)
· Contributes to advancement of the firm by seeking to learn and to share best practices
· Keeps abreast of developments in the field and of clients to maintain technical and professional expertise and to provide timely and informed advice to clients
This individual will report to Buck Sales Management Principal, Client Management Leader.
Requirements/Skills Sought:
· College degree required
· Ability to travel up to 30% of time
· Minimum 8 plush years sales/business development experience
· Proven ability to meet/exceed stated retention and growth goals
· Industry specific experience in human resources, benefits/insurance consulting or benefits/retirement administration
· Strong presentation and project management skills
· Excellent oral and written communication skills
· In depth knowledge of with sales automation, project management, and Microsoft office applications
· Understands and meets the financial reporting requirements of the firm
· Displays strong written and oral communication skills, including the ability to articulate complex concepts
Key Success Factors:
Measures of Success:
· Consistently meets monthly, quarterly growth goals
· Meets/exceeds SMART goals outlined for this position
· People development leadership (examples may include: recruiting, training, coaching, mentoring, managing, encouraging collaboration, promoting creativity, supporting innovation teams, and otherwise developing self and others)
· Thought leadership and innovation (examples may include: participating in developing new products, services, bundled solutions, or ITLC initiatives, authoring or contributing to white papers or external articles, blogging, participating in communities).
· Building market recognition (examples may include: speaking engagements, panel discussions or webcasts, professional involvement, supporting others in these efforts, or supporting sales and marketing campaigns)
· Sharing and Collaboration (examples may include: contributing client deliverables to the Consultant Work Product Library; submitting ideas to the Idea Management System; sharing your ideas, best practices, approaches, templates, tools, etc. with your colleagues on a formal or informal basis)
This individual will need to quickly gain credibility within the clients he/she is assigned to as well as within the BUCK organization. We are looking for an overall interest and understanding of what it takes to be successful in a public company along with a passion specific to revenue growth and client retention. A positive, "can do" attitude, along with superior references will be a key factor in awarding this position. This role will be representative of BUCK within the market making credibility, professionalism and the ability to influence others key factors in this individual's success.
Buck Consultants is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Buck Consultants may request such accommodations by calling or by sending an e-mail to accommodations@.
|
