Business Process Analyst 3

Business Process Analyst 3

Commercial Aviation Services (CAS) - Fleet Services - Freighter Conversions programs, reporting to the Global Production System (GPS) Manager. GPS is an internal consulting team that defines and implements innovative world class methods, tools and procedures to ensure optimal operating efficiency for the Freighter Conversion programs during their implementation, ramp up, and sustaining phases. GPS team members lead/ participate in cross functional team activities to align Functional Organizations to define, create and implement tools and procedures to control and monitor the program statement of work, product definition, program schedule, resource allocation, risk analysis, and master operating plan throughout program execution. Initial focus is on supporting the decision making process for Program Managers and Functional Organizations with sound analysis extracted from disparate data sources - not from canned reports.
Facilitate cross-functional teams focused on single business processes with limited integration/ impact with other processes. Facilitate effective structured process and product team meetings with appropriate use of process methods and tools. Assist in the preparation of meeting materials and recording, and communicating the results. With oversight, collect, analyze and document requirements from process owners. Apply basic process, data, and applications/ systems architecture. Learn to effectively contract with customer and/ or charter project, design a process workshop based on customer requirements and objectives, and disseminate information to affected parties. Learn to influence, negotiate, and act as a change agent with a diverse audience. May serve as mentor to others within the group. Support strategic planning efforts by researching established procedures and guidelines. Learn basics of business strategy and workshop modeling. Learn to apply and integrate current strategic initiatives into process improvement activities. Schedule and plan assigned work. Contribute to the completion of specific programs, projects and implementation activities. Prepare work estimates for assigned tasks using cost benefit analysis. Conduct business requirements reviews, coordinate testing schedules, and assist in the preparation of test scripts. Communicate with information technology organizations to represent customers and functional users on project requirements, activities, and status. Serve as mentor to others within the group. Support development of data supporting the business case and risk analysis of process investment, returns, affordability and resource requirements as reflected in commitments, opportunities and risks to the Business Plan. Demonstrate familiarity and use of Project Management and/ or Program Management Best Practices tools necessary to assist project leaders. Support the team by collecting task status and creating visibility materials of project. Utilize and compile within the current documentation framework and standards. Assist in efforts to identify opportunities to eliminate, consolidate or simplify process documents. Support the transition from traditional documentation standards to evolving data and information management standards by entering and modifying process data to fit the standards. Assist with coordination of reviews, assessments, and audits of business process documentation. May develop or assist with developing process standards, guidelines, methods and tools. Provide support to teams to work within, integrate with or improve the existing process architecture. Encourage the team to achieve architectural compliance. Research existing business architectural data and provide to teams in support of integration and architectural compliance efforts.

Competencies
General

• Communication
Clarifies purpose and importance; stresses major points; follows a logical sequence. Keeps the audience engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Frames the message in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used. Accurately interprets messages from others and responds appropriately.

• Continuous Improvement
Consistently reviews a wide range of processes to identify gaps between requirements and current outputs within own work group, other work groups, and occasionally external customers. Consistently identifies potential conditions that contribute to gaps or key variances; fully explores relationships between conditions and effects; distinguishes causes from symptoms and identifies primary causes. Independently generates ideas for solutions; fully analyzes the effect or impact of each solution; selects appropriate solutions. Consistently tests solutions; gathers feedback from own work group, other work groups, and occasionally external customers on effectiveness; reviews impact on baseline measures; modifies solutions as appropriate to ensure effectiveness.

• Systems Thinking
Evaluates job tasks and processes on how well they help meet team objective(s); identifies non-value-adding components and barriers. Formulates change strategies; seeks input from others to evaluate options for change and encourage buy-in. Makes appropriate changes to job/role structures and processes by communicating effectively and focusing on new skill development. Uses accurate measurement systems to monitor the implementation.

Technical

• Analytical Skills
Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources at the department level.

• Business Case Analysis
Complete knowledge of business case analysis to effectively perform functional responsibilities of the occupation.

• Customer Knowledge
Complete knowledge of techniques to help identify a customer's organization, capabilities, practices, support resources, preferences, problems, and other constraints in order to provide effective product support and technical issue resolution.

• Information Technology Fluency
Complete ability in the use of personal computing hardware and software to enter project information, such as, statements of work, resource identification and usage, task status, cost estimating and tracking, etc. Complete knowledge of processes and tools to maintain, archive, and retrieve digital files. Complete ability in constructing/building and providing reports and presentation material as needed for assigned projects. Complete knowledge of identifying and gaining approval of testing of established applications to meet project requirements.

• Presentation Skills/Techniques
Complete knowledge of and ability to employ presentation techniques (e.g., posture, speaker's relationship to audience, use of intonation and props, use of visual aids and pacing).

• Process Measurement
Extensive and specialized ability to identify and create qualitative or quantitative measures of success and failure. Extensive and specialized ability to select the key parameters and develop standards to monitor progress, provide updates of performance, and plot trends over time.

• Project Leadership
Complete ability to accept, direct, and perform responsibilities and work assigned tasks as a project team member in support of the overall project. Complete ability to lead and direct the activities and resources of assigned projects and support higher graded employees in large scale and complex projects.

Basic Qualifications For Consideration

Do you have experience analyzing data, creating a presentation, and communicating the results to senior management?

Do you have work experience in Relational Databases, Structured Query Language (SQL) programming, SQL server, Visual Basic, Microsoft Access and Excel?

Typical Education/Experience
Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience.

Other Job related information
Able to pull data (i.e., data mining), analyze and present in a meaningful way that supports decision making; comfortable performing in a challenging environment where requirements are defined by customers who do not always know what they need.

• Business Unit Commercial Airplanes
• Division Commercial Aviation Services
• Program Fleet Services
• Job Type Non-Management
• Experience Level Career/Experienced
• US Person Status Required? No

Closing Date: 02/09/2012