Business Process Analyst 4

Business Process Analyst 4

Commercial Aviation Services (CAS) - Fleet Services - Freighter Conversions programs. Position reporting to the Global Production System (GPS) Manager. GPS is an internal consulting team that defines and implements innovative world class methods, tools and procedures to ensure optimal operating efficiency for the Freighter Conversion programs during their implementation, ramp up, and sustaining phases. GPS team members lead/ participate in cross functional team activities to align Functional Organizations to define, create and implement tools and procedures to control and monitor the program statement of work, product definition, program schedule, resource allocation, risk analysis, and master operating plan throughout program execution. Position will initially focus on supporting the decision making process for Program Managers and Functional Organizations with sound analysis extracted from disparate data sources - not from canned reports.
Forms and effectively leads cross-functional teams across multiple business processes. Collects, analyzes, documents, and integrates requirements and information from multiple process owners. Applies and makes recommendations for the process, data, and applications/systems architecture. Influences, negotiates, and acts as a change agent with a diverse audience for complex process improvements. Leads the successful completion of specific programs, projects and implementation activities. Ensures accurate deliverables and maintains results, and communicates to all participants. Communicates with information technology organizations to represent customers and functional users on project requirements, activities, and status. Serves as liaison to resolve business requirement issues between customer and information technology representatives. Facilitates development of the business case and risk analysis of process investment, returns, affordability and resource requirements as reflected in commitments, opportunities and risks to the Business Plan. Leads transition into actionable business strategy by understanding company policies, strategic direction, strategic initiatives. Assesses strategic direction to ensure alignment by reviewing policies, procedures, processes, and long range business plan. Facilitates development and assists with deployment of integrated strategic plans for process improvement/management and organizational direction. Learns to balance competing strategic initiatives. Conducts business requirements review, coordinates testing schedules, and assists in the preparation of test scripts. Demonstrates basic knowledge and use of Project Management and/or Program Management Best Practices tools necessary to assist clients working through the life cycle of an improvement project. Effectively contracts with customer and/or charters project, designs a process workshop based on customer requirements and objectives. Actively works with project sponsors to set clear scope boundaries to prevent scope creep and helps assigns appropriate resources. May establish a monitoring plan for all open projects to monitor scope changes, critical path performance to schedule plan, critical path changes and overall status of project. Creates project status and plan to management, as required. Utilizes and complies with the current documentation framework and standards. Leads opportunities to eliminate, consolidate and/or simplify process documents. Coordinates and conducts reviews, assessments, and audits of business process documentation, as required. Understands, applies and may develop process standards, guidelines and tools. Uses the portfolio of process methods and tools, and how to apply them to the appropriate business situation. Seeks opportunities for company-wide synergy with practitioners of methods and tools from other skills or organizations.

Competencies
General

• Communication
Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.

• Continuous Improvement
Consistently and proactively reviews complex and/or specialized processes to identify gaps between requirements and current outputs within own work group, throughout the organization, and with external customers. Identifies potential conditions that contribute to gaps or key variances; explores complex relationships between conditions and effects; distinguishes causes from symptoms and identifies primary causes. Consistently and proactively generates ideas for solutions; analyzes the effect or impact of each solution; selects appropriate solutions; tests solutions; and gathers feedback from fellow project leads, internal employees and external customers on effectiveness. Reviews impact on baseline measures and modifies solutions as appropriate to ensure effectiveness.

• Systems Thinking
Consistently evaluates job tasks and processes on how well they help meet team objective(s); identifies non-value-adding components and barriers. Formulates change strategies; frequently seeks input from other project leads and internal employees to evaluate options for change and encourage buy-in. Makes appropriate changes to job/role structures and processes by communicating effectively and focusing on new skill development. Uses extensive measurement systems to monitor the implementation.

Technical

• Analytical Skills
Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources with clients, customers and/or suppliers.

• Business Case Analysis
Extensive and specialized knowledge of business case analysis to effectively perform functional responsibilities of the occupation.

• Customer Knowledge
Extensive, specialized knowledge of techniques to help identify a customer's organization, capabilities, practices, support resources, preferences, problems, and other constraints in order to provide effective product support and technical issue resolution.

• Information Technology Fluency
Extensive and specialized ability in the use of personal and network computing hardware and software to maintain and direct project information, such as, statements of work, resource identification and usage, task status, cost estimating and tracking, etc. Extensive and specialized knowledge of processes and tools to maintain, archive, and retrieve digital files. Extensive and specialized ability in constructing/building and providing reports and presentation material as needed for assigned projects. Extensive and specialized knowledge of identifying and gaining approval of testing of established applications to meet project requirements.

• Presentation Skills/Techniques
Extensive and specialized knowledge of and ability to employ innovative presentation techniques (e.g., posture, speaker's relationship to audience, use of intonation and props, use of visual aids and pacing). Ability to use this extensive and specialized knowledge to coach other presenters.

• Process Measurement
Extensive and specialized ability to identify and create qualitative or quantitative measures of success and failure. Extensive and specialized ability to select the key parameters and develop standards to monitor progress, provide updates of performance, and plot trends over time.

• Project Leadership
Extensive and specialized ability to direct, delegate, and ensure performance of assigned responsibilities and tasks as a project team leader in support of the overall large scale and complex projects. Extensive and specialized ability to identify and resolve project related issues and provide solutions and/or recommendations to ensure the successful completion of the project.

Basic Qualifications For Consideration

Do you have advanced skills in Relational Databases, Structured Query Language (SQL) programming, SQL server, Visual Basic, Microsoft Access and Excel?

Do you have experience analyzing data, creating a presentation, and communicating the results to senior management?

Typical Education/Experience
Bachelor's degree and typically 10 or more years' related work experience, a Master's degree and typically 8 or more years' related work experience or an equivalent combination of education and experience.

Other Job related information
Able to pull data (i.e., data mining), analyze and present in a meaningful way that supports decision making; comfortable performing in a challenging environment where requirements are defined by customers who do not always know what they need.

• Business Unit Commercial Airplanes
• Division Commercial Aviation Services
• Program Fleet Services
• Job Type Non-Management
• Experience Level Career/Experienced
• US Person Status Required? No

Closing Date: 02/06/2012