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Worcester Polytechnic Institute - Framingham, MA US
Worcester Polytechnic Institute Part Time Building Supervisor Sports & Recreation Center Department: Physical Education, Recreation & Athletics Location: ...
Comcast Cable Communications - Boston North, MA US
Customer Care North East Division Tasks: Manages the maximum utilization of the agent workforce to meet service level goals and budgeted objectives. Provides ...
Deloitte Consulting LLP is one of the world's leading management consulting firms for executable strategy, operations, technology, and human capital advisory ...
Deloitte Consulting LLP is one of the world's leading management consulting firms for executable strategy, operations, technology, and human capital advisory ...
Deloitte Consulting LLP is one of the world's leading management consulting firms for executable strategy, operations, technology, and human capital advisory ...
JOIN A GROWING COMPANY! Lifestyle Lift is the Nation s trusted leader in facial rejuvenation with 40 centers located across the United States and we re growing! ...
The Judge Rotenberg Educational Center is now hiring Full Time Overnight Supervisors! The Judge Rotenberg Educational Center (JRC) is a fastgrowing, highly ...
JOB SUMMARY: Concentra is looking for an Area Operations Director based in Boston covering MA,NH and RI area to directly supervise daytoday operations of ...
JOB SUMMARY: Concentra is looking for an Area Operations Director based in Boston covering MA,NH and RI area to directly supervise daytoday operations of ...
Job: Risk Management Schedule: Full Time Do you see yourself as a Security Supervisor ? What's your passion? Whether you're into sports, shopping or kite flying, ...
Job Title: Call Center Operator, Fridays, Saturdays and holidays, 11:00pm-7:30am *overnight* Job ID: Company: 2223483 PHS Location: Boston Department: IS-Net Eng&Tele-Operators
Std Hrs/Wk: 16.00 Shift: Night Full/Part Time: Part-Time Regular/Temporary: Regular
About Our Organization Partners HealthCare System, Inc. (PHS) was founded in 1994 by Brigham and Women's Hospital and Massachusetts General Hospital. Partners is an integrated health care system that offers patients a continuum of coordinated high-quality care. Focused on patient care, teaching, and research, the system includes primary care and specialty physicians, community hospitals, the two founding academic medical centers, specialty facilities, community health centers, and other health-related entities. PHS is a non-profit organization. We have opportunities in Finance, Information Systems, Human Resources, and many other areas that work behind the scenes in support of the PHS mission. Job Description Partners HealthCare is looking for a part-time Call Center Operator located at Massachusetts General Hospital.
It is the goal of the 24/7 hospital call center to provide exemplary service and customer care to every caller. The Call Center Operator ensures that the main number, page calls and answering service are answered in a consistent, efficient, and courteous manner.
Principal duties and responsibilities include:
¿ Handling 300-500 incoming and outgoing calls per shift in an expedient, efficient and courteous manner using the prescribed phraseology. ¿ Processing calls for the Main Listed Number, Patient Information, Paging, and Answering Service. ¿ Responding to requests to page staff members as well as retrieval of executed pages. ¿ Changing the current paging status as requested by the holder of the pager. ¿ Maintaining the ability to multi-task and toggle between multiple screens seamlessly. ¿ Knowledge of various ¿Codes¿ and their procedures. These ¿Codes¿ include: medical, fire, internal and external disasters and safety emergencies, often of a life threatening nature. ¿ Responding to all telephone inquiries for patient information which may include handling confidential information. ¿ Responding to requests from staff regarding department on-call schedules. ¿ Handling answering service calls in an efficient and courteous manner using prescribed guidelines. ¿ Understanding when to escalate any unusual or difficult problems with callers, telephones, paging system or answering service to the supervisor. ¿ All other duties and responsibilities as assigned. Requirements ¿ Must be able to work scheduled hours: every Friday, Saturday and holiday 11:00pm-7:30am. Overnight shift. ¿ HS diploma or equivalent, type 35 wpm, knowledge of Windows applications ¿ Phone-based customer service and/or call center experience required; hospital/medical environment preferred ¿ Knowledge of medical terminology preferred ¿ Ability to thrive in a fast-paced medical environment. ¿ Excellent spelling and grammar skills. Must be able to read, write and speak in English fluently.
