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For your reference, we have included the original job posting below.
Call Center Representative
Job Number:
43924855
Company Name:
CGI Technologies and Solutions, Inc.
Job Location:
Cleveland, OH US
Job Category:
Management & Business
Call Center Representative
Call Center Representative Share
Category: Consulting / Business / Functional City: Cleveland, Ohio, United States Position ID: J0112-1646 - Permanent Full Time
Position Description:
CGI Federal, a wholly owned sibsidiary of CGI, has an opening in Cleveland, OH for an experienced Call Center Representative. CGI Federal is a leader in providing clinical auditing services to commercial and public healthcare insurance payers throughout the US with the goal of indentifying and recovering inproper payments, Accordingly, the Call Center Representative will answer healthcare provider inquiries into claims status, payment options, status of any outstanding receivables or offsets, and all other recovery related requests. Specifically, the incumbent will be responsible for the following: - Manage all provider contact in a highly professional and sensitive manner - Receive inbound and make outbound calls, addressing all provider queries - Use available systems to research adjustments, medical record submissions, website inquiries, and provider concerns as directed by the Team Manager - Communicate with providers to provide claims status, appropriate appeal information, and recoupment information - Maintain detailed customer notes in an electronic tracking system, documenting every contact with a provider and reporting potential issue to the Team Manager
To be considered for this position, applicants must have a majority of the following qualifications: - Minimum of 3 years customer support experience in the healthcare industry - Superior customer service skills with a focus on problem solving and professional relationship building - Solid background in Medicaid appeals, recoupment policies and processes - Clear speaking voice and excellent diction - Ability to work independently and complete time-sensitive tasks - Ability to work in a team environment - Ability to make decisions, and maintain orderly and neat customer and departmental files - Must be computer literate and have the ability to quickly learn new applications
In addition, applicants must be able to work effectively in a team environment, demonstrate proficiency with MS Office programs and possess excellent problem solving skills. An undergraduate degree in accounting or business is preferred, but not required; A high school degree/GED is required.
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 125 offices worldwide. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
