Client Service Analyst

Client Service Analyst

Job Title Client Service Analyst

Job Location Nashville, TN

Job Type Full-Time Regular

Position Id 2011-606

Job Description


Who is SymphonyIRI?
Originally founded in 1979 as Information Resources, Inc.(}>(IRI), SymphonyIRI Group is the world's leading innovative partner that helps clients transform insights into impact at every level of their organization. SymphonyIRI Group enables consumer packaged goods, retail and healthcare companies to drive growth by better understanding their business, their consumers, and the market. We do this by combining decades of professional experience with rich data sources, predictive analytics capabilities and a revolutionary technology platform called Liquid Data: />
Currently privately held, SymphonyIRI Group, Inc. serves as a holding company for the equity interests of SymphonyIRI shareholders. With our majority owner, New Mountain Capital LLC, we have secured the growth capital necessary to continue our transformational momentum. New Mountain Capital is a New York-based private equity firm that is committed to SymphonyIRI's long-term investment philosophy and supports the company's growth strategy. SymphonyIRI consists of seasoned, senior advisors who provide subject matter expertise to both CPG and retail firms.

As the originator and innovator of marketing insights, SymphonyIRI is evolving into a global provider of predictive, on-demand business insights applications. If you are driven to solve real world problems, are a dynamic leader and enjoy cultivating lasting partnerships with top executives from Fortune 500 companies, we want to speak with you.

What does SymphonyIRI do, and who do we serve?
At Symphony IRI, we work with over 95% of the Fortune Global 500 in CPG and retail, providing them with:
* Market, consumer and shopper intelligence
* Retail Tracking information
* Online and offline marketing ROI strategy and effectiveness
* Predictive analytics and modeling
* Pricing, trade promotion and brand portfolio maximization
* Store level and merchandising insights
* Strategic consulting and thought leadership

Responsibilities:

Role Responsibilities:

· Manage content delivery for client; including Content Delivery Client Satisfaction.
· Support exceeding revenue by high quality service delivery and data
· Coordinate and execute high quality on-going analytic and ad-hoc requests
· Work very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications.
· Use strong analytical skills to consult with our client's sales, category management and brand and trade marketing groups.
· Identify and develop SymphonyIRI Group service opportunities with client.
· Utilize creativity in identifying new techniques and processes.
· Establish and track critical metrics to measure progress against quality initiatives.
· Develop and leverage strong, collaborative relationships with ITO and CDM teams.
· Liaison with GOC teams.
· Ensure high level coordination between Business Development and CI(}>(including GOC).
· Role Profile:
· Key point of client contact for service-related requests or issues.
* Ability to build and leverage mutually beneficial relationships and networks internally.
* Effectively synthesizes content written and orally.
* Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
* Able to engage in a service-focused manner with clients when helping solve/manage content deliverables.
* Strong project management and process skills.
* Able to effectively work with virtual and diverse teams(}>(i.e. GOC).
* Demonstrated communication and interpersonal skills.
* Demonstrated ability to learn and utilize various computer software, including MS Excel.
* Ability to escalate issues to the right people appropriately.
* Administrative accountability-correctly tracks time and expenses using SIG systems, adheres to corporate policies, meets deadlines on corporate initiatives such as talent management.
Core Competencies:
· Client Focus
· Problem Solving
· Planning and Organizing
· Quality Control and Process Improvement

Qualifications:
In addition to the above skills set, the ideal candidate must possess the following:
· 3-5+ years of experience
* Marketing and/or sales with a premier Consumer Packaged Goods(}>(CPG) company
* Demonstrated expertise in translating data and analysis into relevant implications
* Experience with syndicated data
* Strong project management and process skills
* Able to engage in consultative manner with clients when helping solve/manage content deliverables
* Bachelor degree preferred






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