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For your reference, we have included the original job posting below.
Client Service Coordinator
Job Number:
43317090
Company Name:
CGI Technologies and Solutions, Inc.
Job Location:
Quebec, CA CA
Job Categories:
Information Technology Management & Business
Client Service Coordinator
Client Service Coordinator Share
Category: Information Technology City: Montreal, Quebec, Canada Position ID: J0112-0947 - Permanent Full Time
Position Description:
CGI?s GIS organization offers global clients energy efficient green data center, cloud computing and managed security services, all supported by a unique enterprise service management toolset. Synergy is key to the success of our team. Experienced, creative, and engaged members share their knowledge and best practices to provide focused technology, industry and domain expertise to continuously improve operations and drive innovation. In addition, CGI's global delivery model, adaptable solutions and contracting terms provide clients with flexibility and choice in our ever-changing market.
The Client Service Coordinator works directly with the CGI client on the client site supporting the onboarding of new client resources and new suppliers ensuring provisioning of new services and appropriate access levels / permissions and procedures are coordinated. You will function as the liaison between CGI's internal Service Delivery Teams and the client. You will be accountable to ensure appropriate delivery of services, provide solutions to escalated requests and act as the customer advocate with CGI.
Responsibilities
? Follow/track new employee onboarding requests with BA Office Coordinator(s) from an "end to end" perspective ? Maintain "New Employee Onboarding" file to track IT requests on a daily basis ? Participate in weekly meeting with Office Coordinator(s) to discuss recent and future employee onboarding events ? Help Assistants / Office Coordinators with IT requests (How To) ? Facilitate information exchange between requestors and IT delivery teams ? Help new employees/suppliers access client IT systems (How To Technical Support) ? Identify service improvement opportunities
Location
Work Location: CGI Client Site Preferred Location: Montreal, Quebec Alternate Location(s): None Travel: None
Career Opportunity:
Career path: Sales & Client Delivery Role: Client Service Coordinator Level of expertise: Qualified Intermediate
Qualifications
? 2-5+ years experience in operational and technical support and administrative positions ? Project Coordination and/or Management skills ? Experience supporting service requests related to technology (eg. Network, Telephony, Desktop) ? Knowledge of MS Office - Excel, Word, PowerPoint ? Familiarity with SLA (Service Level Agreements) ? Excellent oral and written communication skills in both business and technical environments ? Post secondary education or equivalent experience
Attributes
? A strong orientation to customer service ? Self Starter and initiative ? Excellent organization skills and ability to work with multiple priorities ? Good analytical skills and attention to detail
Nice To Have
? Experience working on a Service Desk or Technical Support team ? Experience in any of the following industries: Professional Services, Aerospace, Technology, Engineering ? Knowledge of or experience with ITIL or other IT methodologies
You are a born leader who is one step ahead of the game and surpassing objectives is an everyday occurrence for you. You know how to remain unshaken while others are stirred. You understand the big picture, the business functions and the strategic goals that new solutions must address. You know when to apply creativity, business acumen and industry best practices, depending on the situation and the client. If you see yourself in this description, please contact us for this outstanding career opportunity.
If this profile is not exactly what you were looking for but you think someone you know may be interested, we invite you to click on the Share button at the bottom of this page and let them know about this career opportunity.
At CGI, we?re a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to professionals located in 125 offices worldwide. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.
We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted.
