Clinic Manager Oct. 09, 2009 - Oct. 31, 2009 Location: Monterey, CA Employment Type: Full Time Description: This is the top non-physician administrative position in the clinic. The position reports to the DOD Chief Executive and President. Manages and coordinates overall clinic functions, including all business-related activities, and front and back office operations, and works with the clinics' Medical Director(s) and management to meet the goals and objectives of assigned clinics. With support from DOD's corporate office, responsibilities include: operations, marketing, finance, managed care/third-party contracting, human resources, planning, budgeting and development. Daily functions may be delegated to an office manager/supervisor or this position may oversee all front and back office supervision. Additional management responsibilities may be assigned for other clinics in proximity to the primary clinic, and the Clinic Manager may be given management responsibility for multiple facilities. The Clinic Manager is the person in the best position to influence the successful and profitable operation of his/her clinics, and the Clinic Manager is accountable for his/her clinics' performance and the level of patient satisfaction at the clinic. Duties: ��Manages and supervises business/clinic functions, including preparation of payroll, staffing, scheduling, bank deposits, accounts receivable, collections, case management and delivery of medical services by medical staff. Analyzes and organizes office operations and procedures such as typing, flow of correspondence, filing, requisition of supplies, and other clerical services. �� Responsible for continuous improvement in his/her clinic's financial performance. Responsible for achieving budget and benchmark goals set by Senior Management, such as profit margins of at least 20-25% and maintaining personnel costs below 30%. Achieving operational and financial goals are critical. �� Selects, trains, motivates and evaluates clinic personnel; provides or coordinates staff training; works with employees to correct deficiencies; initiates discipline and termination procedures. Participates in professional development of staff. ��Establishes systems for the efficient generation and collection of revenue while ensuring optimum medical care and responsive services. ��Handles and resolves patient complaints and is responsible for patient satisfaction. ��Orientates all new clinic employees to company policies and procedures. Standardizes and enforces policies and procedures of managed clinics. Ensures that clinic and organization systems, policies and procedures are followed. Monitors employee performance and timely conducts performance evaluations; sets goals for subordinates. �� Makes recommendations for cost savings and improvement of services. Prepares activities reports for guidance of management. ��Establishes systems for record keeping and retention. ��Assists in the preparation of clinic operations and capital budgets and is responsible for clinics operating within budget constraints. Strict adherence to financial goals is very important. Enhances operational effectiveness, emphasizing cost containment and high quality patient care. ��Generates Month-End Report to senior management in format prescribed by Corporate Office. ��Works with clinic's Medical Director and Corporate Medical Director to continually improve patient satisfaction, quality of care and financial performance. ��Acts as liaison with employers and community members to promote a positive image of Doctors on Duty and its clinics. The clinic manager also is responsible for sales and marketing of the clinic and its occupational health and workers' compensation services, either alone or in conjunction with an Account Executive. ��Participates with other area clinic managers in developing and implementing strategies to meet the organization's goals and objectives. ��Responsible for maintaining clinic security; oversees clinic maintenance, cleaning and upgrading. ��Ensures adherence to Injury/Illness Prevention Program guidelines, Universal Precautions, OSHA regulations and other applicable regulations. �� Oversees purchasing of supplies and equipment and maintains appropriate inventory levels, subject to general Doctors on Duty policies. ��Advises management in development and maintenance of clinic. ��Maintains professional affiliations and enhances professional development to keep current in the latest healthcare trends and developments. ��Responsible for approving invoices for payment and reconciling invoices (accounts payable) with purchase journal. ��Responsible for working with Billing & Collection Department to ensure optimal accounts receivable goals (e.g., A/R aging, days outstanding and collection percentage). The Clinic's front desk personnel, MAs, PAs, physicians and managers play vital roles in the billing and collection cycle through accurate input of patient data, accurate coding, proper chart documentation and high patient satisfaction. ��Responsible for billing and collecting the clinic?s ?Top Accounts,? which are those clinic?s top occupational health services clients. Responsible for ensuring that clinic?s staff follows protocols in the billing and charging of client services. ��Learns and utilizes LSS physician billing and practice management computer system. Responsible for generating periodic reports for use in day to day operations of clinic and for preparation of Management Reports. Learns and utilizes the electronic medical record system, once implemented. ��Maintains strictest confidentiality and follows HIPAA rules and regulations. Qualifications: Bachelors degree (BA) or equivalent; or four to ten years related experience and/or training; or equivalent combination of education and experience. Previous experience in managing a healthcare business is preferred. Successful supervisory experience required, along with demonstrated ability to achieve operational and financial success. Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from patients, senior management, physicians, customers, regulatory agencies, or members of the business community. Excellent writing skills and ability to write clearly and concisely. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Advanced ability to read and interpret accrual basis financial statement, including income statement, balance sheet and statement of cash flows. Ability to use comfortably use computers and common business software, including Windows XP and/or Vista, MS Word, MS Excel, Outlook e-mail, and MS PowerPoint. Must be able to learn LSS physician billing and practice management system utilized by Doctors on Duty. A masters degree in business or health care administration is preferred. The position requires some regional travel, and the employee must have a reliable automobile, a valid California driver's license and current automobile insurance meeting at least the minimum legal requirements.
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