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Description **THIS POSITION MUST BE FILLED IN DALLAS, TEXAS** As a Lead Benefits Consultant in Governance, you will work with Design and Operations, as well ...
For your reference, we have included the original job posting below.
Communications Benefits Operation Manager
Job Number:
37563491
Company Name:
Hewitt Associates
Job Location:
The Woodlands, TX US
Job Category:
Management & Business
Communications Benefits Operation Manager
Title: Communications Benefits Operation Manager Location: Texas-The Woodlands Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please visit rviewThe Communications Benefits Operation Manager (BOM) for Aon Hewitt Navigators is accountable for managing operational performance. This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that the all ongoing work is delivered timely and with quality to client sponsors and customers. This includes project planning, scheduling and managing, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding work, using either onshore or offshore resources. The BOM is accountable for identifying process improvements that will lead to year-over-year efficiencies in the aligned client group's operational workloads. The BOM is also a contact for client, Third-Party Administrators, as well as all internal Shared Services that impact ongoing ponsibility Areas * Collaborates with Ongoing Delivery Leader to ensure proper handoffs to operations team. Ensures processing documentation is accurate and complete. * Tracks and improves capacity and utilization of resources. * Reviews and signs off on escalated Benefits Operations Administrator(BOA) deliverables (e.g., data quality checks, client responses) to ensure ongoing adherence to standard operating procedures that ensures high quality and provides coaching and development of BOAs to create a culture of continuous improvement. * Reports system defects to Systems Analyst (SA) via defect submission process and collaborates with SA to mitigate customer damage/risk. * Adheres to standard operations management practices. * Monitors client operations dashboard measures to proactively identify impacts; identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operations. * Develops and delivers client-specific operational training. * Provides client and third party administrator contact support for customer and/or processing-related issues. * Provides complete and accurate client responses for customer and/or processing-related issues that are escalated to senior client contacts (i.e., Director or VP). * Integrate operations resources with Benefit Center resources to provide seamless customer resolution support with focus on customer experienceFormal Education & Certification * Bachelor's degree or equivalent work experience required. * 1 years of Health and Welfare experience. * 1 years of operations experience. * 2 years of experience coaching and leveraging work through others. * Must show strong, proven, independent capabilities and the ability to coach and lead other in the following competencies: * Project planning and execution * Client knowledge and responsiveness * Attention to detail * Teamwork (including global and virtual team members) * Process improvement * Excellent written and verbal communication skills * Ability to clearly communicate and help articulate technical issues to clients; and * Problem solving and decision making using analytical and technical wledge & Experience * Knowledge of Total Benefit Administration (TBA) or comparable benefit delivery platform. * Understanding of financials, budgeting, and cost benefit analysis. * Health and Welfare domain knowledge/experience. * Six Sigma/Lean knowledge and experience, preferred. * Medicare regulatory and compliance knowledge, hnical Skills * Ability to assist junior staff work through barriers to achieve project goals and mitigate risk. * Possesses sufficient knowledge of benefits outsourcing systems standard practices to drive optimal delivery model and solutions. * Experience working with Microsoft office suite of products including Word, Excel, Power Point, and Microsoft Project. * Experience building or customizing customer communications statements. * Experience establishing process controls for printing communication statements through an external printing vendor or Aon Hewitt's internal fulfillment sonal Attributes * Strong interpersonal skills, especially specific to persuasion, influence, and negotiation. * Strong analytical and problem-solving skills. * Excellent oral, written, and interpersonal communication skills to facilitate effective conversations with internal and external clients. * Ability to adapt well to changing priorities in a fast paced environment. * Demonstrates excellent organizational k Conditions * Occasional evening and weekend work to meet deadlines. * Frequent computer use at workstation up to two hours at a time or for extended periods of time. * Mobility within the office including movement from floor to floor. * Daily contact with clients-whether directly aligned to project work or for developing the client relationship. * Access information using a computer and related components and peripherals. * Participation in training sessions, presentations, and meetings. * Potential travel of up to 10%. * Work with global and offshore resources may require flexible work hours All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position. Aon Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V
