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For your reference, we have included the original job posting below.
Contact Center Operations Manager
Job Number:
43556364
Company Name:
Protective Life Corporation
Job Location:
Elgin, IL US
Job Category:
Management & Business
Contact Center Operations Manager
Overall Job Summary The Level 1 manager Employees directly manages employees processing work and is the closest layer of management to where work takes place. For this reason, the Level 1 manager primary responsibilities begin with the management of people to complete the incoming volume of work. The Level 1 manager is responsible for understanding resource availability, performance, and the issues that inhibit production and reduce quality. The Level 1 manager must be able to id...