Customer Service / Care Representative

Customer Service / Care Representative

Description - Customer Service / Care Representative (57339)Job Description

Customer Service / Care Representative(Job Number: 57339)
Description

We are looking for you! Come be a part of a $22 billion leader in technology and innovation. Currently, we are seeking individuals who want to provide superior customer service to our wireless client base. We provide a full paid training program, competitive benefits and many career growth opportunities.
ACS offers a competitive hourly rate PLUS â?oPay for Performanceâ?? bonus opportunities---we give you control over your total compensation! If you want to be part of a world-class company with a great marketplace reputation, apply today!
Customer Service / Care Representative
Job Responsibilities:
Respond to, handle and resolve customer inquiries
Provide customers with product and service information
Process orders, forms and applications
Identify and escalate customer issues
Handle customer billing questions
Skills/Abilities:
Ability to deliver outstanding customer service
Excellent listening skills
Strong empathy skills
Ability to problem solve
Ability to multi-task
Attention to detail
Negotiation skills
Positive dynamic personality
Ability to adapt to a fast-paced environment
Typing skills of 20wpm or more
Experience/Requirements:
Ability to navigate in a Windows environment
Six months or more experience in a customer service environment preferred
Ability to demonstrate continuous employment/work history
High School Diploma or equivalent
Ability to successfully pass background and drug screen
Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Through ACS, A Xerox Company, which Xerox acquired in February 2010, Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide. The 130,000 people of Xerox serve clients in more than 160 countries
ACS is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender/sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodation(s) by calling 866-419-2226 or by sending an e-mail to accommodations@acs-inc.com.
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