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Customer Experience Manager provides daytoday leadership to build strong customer relationships and support business growth to enhance profitability for Harbor ...
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For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
23168706
Company Name:
APAC Customer Services
Job Location:
Cedar Rapids, IA US
Job Category:
Management & Business
Customer Service Representative
Customer Service Representative (Cedar Rapids, IA) Founded in 1973,APAC Customer Services, a leader in global outsourced services and solutions, supporting industry leaders in healthcare, business services, communications, media and publishing, travel and entertainment, and financial services. APAC is a publicly traded company (Nasdaq:APAC), built on long-standing client relationships with Fortune 500 and global market leaders. Ranked among the top global contact-management leaders and recognized for excellence by our peers, APAC has been listed among the Top Ten of Service Providers for more than 17 years by Customer Interaction Solutions magazine, receiving the 2008 MVP award for high-quality, results-oriented solutions. Two of APAC's contact centers were also awarded the 2009 Community Spirit Award in recognition of their fund-raising and community involvement. APAC's delivery model is comprised of domestic, offshore, facilities management and a distinct atHomeTM solution, utilizing the multiple touch points of phone, web, email, chat and direct mail. APAC's portfolio of services spans customer care, technical support and back-office services, including agents specialized and licensed in insurance and healthcare. Our reputation for excellence comes from the contributions of APAC's 11,000 talented, dedicated and ambitious professionals. We welcome you to inquire about joining the APAC team! SUMMARY:If you are naturally positive, helpful, courteous, and interested in providing inbound customer support for some great companies, we will train you on how to provide value to these national institutions. We can offer you steady hours on a variety of schedules, great benefits, a great boss and the rewards and recognition you would expect from a great company. Together, we will provide the excellent support services that all customers demand. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned. Answer incoming calls from prospective customers to explain services and products offered. Become proficient with client programs and develop product knowledge. Record and verify names, addresses, purchases and reactions of prospective customers. Enter orders into computer. Maintain professional attire that adheres to APAC standards. Follow company policies and procedures. Other duties may be assigned. Note: Inbound calls only. Absolutely no cold calling! QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To be a successful Customer Service Representative, you should be a naturally positive, helpful and courteous person who likes to assist people with their needs. You need to be comfortable working at a computer, talking on the phone and working in a fast-paced, very active group environment. You should have a high school education and one or more years of customer service experience. You must have demonstrated computer skills/experience.
