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For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
44213486
Company Name:
Aerotek Professional Services
Job Location:
Madison, WI US
Job Category:
Management & Business
Customer Service Representative
Our client based on the West side of Madison is looking to fill a number of customer service positions. Please respond with your resume should you meet the qualifications below.
Job duties: - Provide information to customers regarding products and services. - Document customer interactions and product/service issues, enter descriptive information online in order to provide history and tracking of issue resolution. - Research, resolve, and respond to general and semi-complex customer questions; escalate complex questions for resolution and reference single or multiple screens or documents to resolve issues. - Share best practices with department team members in order to maintain required service levels. - Track trends in customer and product concerns and inform/provide feedback to appropriate departments/units so that necessary action can be performed. - Evaluate disputes between customer opinion and company actions, and explore alternative solutions that will result in satisfactory resolution. - Troubleshoot and assist customers accessing customer self serve website.
Required Skills and Experience
- Experience working in call center or related customer service environment. - Proficient in Microsoft Office products (Word and Excel) and Internet. Ability to learn department specific computer systems. - Effective written and verbal communication skills, strong attention to detail and excellent telephone and typing/keyboarding skills. - Proven ability to build strong working relationships, along with the ability to provide customer satisfaction while adhering to established policies and procedures. - Skilled in problem solving, negotiation, and conflict resolution. - Proven basic math skills and an aptitude for figures. - Demonstrated ability to manage multiple tasks with multiple products, systems and processes. - Proven ability to work independently and in a team environment and demonstrate high personal work standards.
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
