Customer Service Representative

Customer Service Representative

Customer Service Representative
May 21, 2011 - September 29, 2011
Location: Troy, MI
Salary Range: $10.00 per hour
Exempt/Non-Exempt: Non-Exempt
Benefits:
Employment Type: Full Time
Department: Operations
Description: Dialogue Marketing is in need of high quality motivated Customer Service Representatives. Our company strives for excellence and we believe that starts from the moment you walk in the door.

Dialogue Marketing is an award winning, full-service marketing strategy and customer interaction center that has been serving clients since 1978. Dialogue Marketing has experienced over 20 years of positive growth by focusing on core service markets and leveraging technology to provide innovative marketing solutions. Fostered under an entrepreneurial culture, Dialogue Marketing has grown into an industry leader in business acquisition strategies and customer relationship solutions.

We offer a competitive salary, a great working environment, and an opportunity for professional growth in the contact center industry.

Salary: $10.00 per hour during 4 week training period $10.50 per hour after completion of training

Shift: Various full time positions available, Monday Through Sunday. Shifts may begin as early as 6:00am and end at 11:00pm - Must be flexible. (All shifts are in 8 to 10 hour blocks)



Please go to
www.dialogue-marketing.com to apply
Duties: Duties include answering telephone call inquiries and promoting an organization's products and services.

Responsible for researching and resolving complaints to ensure customer retention and satisfaction.

Basic Customer Service calls including; billing, address change, simplistic tech support and general plan detail.

Maintain a quality monitoring score of 85% or greater.

Other duties as assigned.

Qualifications: Qualifications or Skills Required:

Has knowledge of commonly-used concepts, practices, and procedures within a call center.
Type 25 WPM
Detail Orientated, Friendly, Courteous, Outgoing, and able to Multitask.
Minimum of 1 year of previous customer service experience; strongly prefer call center customer service experience in a wireless industry.
Minimum of a high school diploma or GED, some college preferred
Demonstrated MS Word and Excel skills

Job Competencies

?Communication (Verbal and/or Written) - Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.

?Customer Focus (Internal and External) - Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services. Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect. Communicates with customers in a warm, helpful and professional manner while simultaneously building credibility and rapport.

?Job Knowledge - Knows, understands and appropriately applies the technical /soft skills, methods and processes required for the position. Is able to learn, retain and apply information to the job. Keeps current with new and/or updated program information, trends and developments in field.

?Quality Orientation - The ability to complete work accurately and thoroughly, paying attention to the details of job responsibilities. Produces a minimum amount of errors while completing work. Able to recognize errors in work in progress and make necessary real time corrections. Accurately checks processes and tasks and monitors the results of delegated tasks, assignments and projects.

?Teamwork - The ability to work effectively with others to generate a positive, productive and informed work environment.