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For your reference, we have included the original job posting below.
Customer Service Representative
Job Number:
42209951
Company Name:
Robert Half Finance & Accounting
Job Location:
Waterford, MI US
Job Category:
Management & Business
Customer Service Representative
Customer Service Representative
Our Manufacturing client is looking for a Customer Service Representative to add to their growing team!
Requirements: 2+ years of customer service experience is required 4 year College Degree is strongly preferred Manufacturing Industry experience is strongly preferred Strong Microsoft Office Skills: Excel, Access, Word, Outlook Must be able to handle Fast Pace environment, with good analytical ability
In this position you will need to obtain, enter and manage the entire customer sales order process including logistics, freight and inventory management programs. Orders or Inventory management programs are received directly from the Customer or through a member of the Sales Team. Responsible for providing friendly, high quality customer service to all customers with goal of achieving Total Customer Satisfaction through the effective management of the Sales Order Process. This would include receiving, investigating and responding to all customer and sales staff inquires regarding orders, status of shipments, product information, availability of inventory, complaints and inventory management programs. Devote full time to the business and affairs of the company, and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you.
Duties: Predictable and dependable attendance is required Serve as a customer advocate within the company to ensure total customer satisfaction Enter Customer orders and respond to phone and fax inquires for information as it relates to orders or shipments Proactively manage custom stock, blank POs and consignment inventory programs with goal of reducing the risk of both stock-outs and aged inventory. Manage freight consolidation efforts for sales orders and work with sales to develop ways of reducing freight Keep ISO logs up to date for identified areas Adhere to the 2 hour call back policy Issue proper paperwork for Returns and Credit Memos when required Become familiar with all products; learn the product line and specifics of each account Responsible for maintaining Quality Customer Service in accordance with Company Core Values Develop and maintain positive relationship with assigned accounts and account managers Responsible for continuous team improvement as it applies to meeting the needs of our customers Document all complaints regarding personnel or product and forward to the Customer Service Manager Provide backup to other Customer Service Representatives in their absence Follow detailed work instructions Travel with Account Managers
Additional Information
Location: Waterford, MI, MI
Job ID: 02250-111596
Experience: If you have all of the above mentioned requirements, you are invited to send your resume directly to for immediate, directly and confidential consideration.
