Customer Service RepresentativesTitle: Customer Service Representatives
Location: Saraland, Alabama
Other Locations:Join the Leader in the Call Center Business!
Ryla, an Alorica company, is a leading call center solutions provider with proven expertise in customer contact solutions and business process outsourcing. We provide call center outsourcing and outbound call center services for organizations that require Excellent Interactions Every Time.
Job Description:
The Customer Service Representative's objective is to make new customers highly successful as quickly as possible, and to keep them satisfied and productive with our products and services on an ongoing basis.
The Customer Service Representative will be the primary point of contact with the customer and will build and maintain a solid relationship based on responsiveness and trust.
Position/Skills Requirements:
* Ability to troubleshoot technical issues with little guidance
* Exceptional conversational and problem solving skills
* Strong relationship management skills
* Must be able to multitask and be able to diffuse difficult situations
* Windows (98,ME,2000,XP, Vista)
* Mac (OS X) preferred
* Excel and Word
* High level of proficiency with Internet application such as Internet Explorer, Firefox, Outlook, Outlook Express
As a Ryla, an Alorica company, associate, you not only work for our organization-you also work for the clients we serve. Whether you're providing customer care for a well-known wireless services provider or a Fortune 100 financial giant, a career at Ryla, an Alorica company, allows you to explore a range of fascinating industries and proudly represent some of the world's leading brands.
We offer a comprehensive benefits program designed to support the health, wellness and financial security of our employees, from full medical coverage to generous paid holidays and vacations. Alorica's benefits program is a vital component of your total compensation package, providing a firm foundation for today-and ensuring you and your family a healthier, brighter tomorrow.
Benefits include Medical/Prescription Coverage, Dental Coverage, Vision Coverage, Health Care Account, Dependent Care Account, Survivor/Disability Benefits, 401(k), Tuition Reimbursement, Employee Recognition Programs, Employee Referral Bonus, Direct Deposit, and much more!
Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, national origin, disability or veteran status.
D/V/F/M EOE
We look forward to receiving your application!
All your information will be kept confidential according to EEO guidelines
Your Qualifications
* HS diploma or GED
* Must be at least 18 years of age
* Must pass a chemical drug and background check
* Basic keyboarding skills, and availability for weekend and holiday shifts
* Technical aptitude is a plus, but not required for all positions!
* Good listening skills and the ability to remain calm under pressure.
* You'll need to prove that you are reliable-we'll be counting on you.
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