Title: Customer Services Rep 2 Category: Technical Services/Operations Location: McLean, VA / USA Sector: TASC
Posting ID: TA/102301 Description: TASC, Inc. has an exciting opportunity for a part-time Customer Service Representative in support of a tri-jurisdictional government agency in the transportation arena. Primary duty is responsibility for answering phones to support customers calling in for assistance (fare media replacement and registration, order status inquiries, account maintenance, general information, etc.) and recording the appropriate call information. Additional duties may include but are not limited to the processing of any or all of the following: voice mail messages; faxes, US mail, and email messages; financial transactions; returned mail; hot list maintenance; Internet and mail-order processing, fulfillment, and settlement; fare media card initialization, and retail sales kit assembly.
The customer service operates from 7:00 AM to 8:00 PM Monday through Friday with the exception of the Thanksgiving, Christmas, and New Year's Day holidays. The position is located in McLean, Virginia. The opportunity is for twenty hours per week, Monday through Wednesday only. Flexibility required working various shifts on an as-needed basis. Overtime may occasionally be available; however, it is not required, and is often available on little or short notice.
Required Skills: US Citizenship is required. Minimum of two years experience with computers in a Microsoft Windows environment - including extensive use of Windows applications (Microsoft Office) and the Internet. Effective communication skills and ability to work independently under general supervision. Educational requirements are a minimum, high school diploma and 2 years experience in a customer service capacity. Knowledge of transportation arena a plus. MULTIPLE POSITIONS.
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