Mosaic, one of North America's largest and most successful field marketing agencies, is currently seeking a seasoned and highly-driven marketing executive to become Director, Client Services for our Microsoft client. This position will be responsible for leading and overseeing one of the most notable in-store execution teams in the industry. The scope of this role includes management of the Microsoft account relationship, field and operations teams for Mosaic.
At Mosaic we specialize in developing and executing best-in-class event marketing, training, assisted sales and merchandising programs for blue-chip brands such as Microsoft each and every day. We utilize a unique combination of leading edge processes and technologies from more than 60 years of experience
As an industry leading Global brand, Microsoft technologies inspire millions of people every day. Apply today if your skill sets match the requirements below and you're interested in ensuring a perfect product experience for customers buying Windows 7, Office 2010, Xbox and ZuneHD products at retail.
Located in Redmond, WA (Microsoft Corporate Office Dallas, TX (Mosaic Corporate Office or California (Home Office).
The Director of Client Services will work closely with the program leaders and shared services to:
- Set the short and long term strategic direction for the team and identify the necessary services and resources required to implement the strategy
- Communicate directly with client to provide insights and analysis regarding program performance and to identify opportunities for continued improvement
- Develop strategic coverage solutions that ensure the right activity is happening, at the right place, at the right time, by the right resource
- Provide direction and management to the team regarding client expectations and performance goals
- Define, monitor and give feedback on key performance metrics
- Take appropriate actions when performance metrics are not met
- Ensure that the right resources are in place and that the field staff has access to the necessary information, tools and technology to achieve the desired results
- Closely manage and monitor the financial results of the program to maximize profitability
- Manage turnover and fallout and increase retention
- Meet regularly with and provide feedback and coaching to direct reports
