Divisional Director of OperationsConsider Advance America for meeting your personal and professional goals!
As the nation's largest payday cash advance company, Advance America continually seeks professionals who care about helping others. The company is an equal opportunity employer and employs a diverse, professional full and part-time workforce that share values such as teamwork, integrity, and respect.
As an employee of Advance America, you'll also find a great retail work schedule, market-competitive benefits, and a team oriented work environment. Working with Advance America allows employees to gain valuable experience in operations management, customer service, collections, marketing, and other skills that can create a pathway to promotions and greater responsibility.
Consider Advance America for meeting your personal and professional goals!
Why Advance America?
Great Schedule:
You can have the best retail schedule around, allowing you time for your family and personal interests.
Advancement Opportunities:
Currently, over 50% of the company's multi-unit managers have been promoted from within.
Growing Company:
We're the national leader in the cash advance industry. We've grown to over 2,500 centers in 35 states and we're still growing! We can offer challenges and opportunities that others can't match.
Other Benefits:
Life and health benefits
401k savings program
Paid vacations and holidays
We have an immediate opportunity for a Divisional Director of Operations (DDO).
This is a district manager-level position. DDO's are responsible for the growth and profitability of 10 - 15 branches in your division.
Responsibilities:
Coach and develop branch employees
Perform branch audits in order to insure operational integrity
Evaluate operations for areas of opportunity and develop action plans for performance improvement
Resolve customer complaints
Direct recruitment, selection, training, and development of employees
Minimize employee turnover
Maintain company standards in the areas of appearance, marketing, collections, and customer service
Manage operations in a manner that results in the attainment of all financial goals
Develop local marketing programs
Ensure compliance with all State, Federal, and local laws
Frequent travel will be a necessity
As guidance for daily business, all Advance America employees embrace these values:
Respect Your Customers: Treat them with dignity and courtesy at all times.
Respect Your Associates: Treat them as you would like to be treated.
Respect Yourself: Work hard & use good, ethical judgment in everything you do.
Respect the Law: It is there to protect us and our Customers.
Equal Opportunity Employer
Advance America does not discriminate on the basis of race, religion, color, national origin, sex, age, pregnancy, disability, veteran status, citizenship or any legally protected category in connection with any phase of the employment process, including, but not limited to, selection, hiring, promotion, termination, compensation, training and benefits. It is also the practice and policy of Advance America to comply with all applicable federal, state, and local laws.
Requirements:
General:
Must be 18 years of age
Valid drivers license
Reliable transportation
Clean criminal background
Education:
High School Diploma or equivalent required
College preferred
Work Experience:
Experience in service/banking/collections industry or previous experience with cash advances and money handling (i.e., bank teller/CSR, etc.) is strongly preferred
Strong customer service background
At least one year of previous multi-unit management experience
Skills:
Excellent written and verbal communication skills
Strong personal and management skills
Excellent time management skills
Ability to coach and develop team members
Advance America does not discriminate on the basis of race, religion, color, national origin, sex, age, pregnancy, disability, veteran status, citizenship or any legally protected category in connection with any phase of the employment process, including, but not limited to, selection, hiring, promotion, termination, compensation, training and benefits. It is also the practice and policy of Advance America to comply with all applicable federal, state, and local laws.
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