Enrollment Benefits Operation Manager

Enrollment Benefits Operation Manager

Title: Enrollment Benefits Operation Manager
Location: Illinois-Lincolnshire
Aon Hewitt is the global leader in human capital consulting and outsourcing solutions. The company partners with organizations to solve their most complex benefits, talent and related financial challenges, and improve business performance. Aon Hewitt designs, implements, communicates and administers a wide range of human capital, retirement, investment management, health care, compensation and talent management strategies. With more than 29,000 professionals in 90 countries, Aon Hewitt makes the world a better place to work for clients and their employees. For more information on Aon Hewitt, please .

OverviewThe Enrollment Benefits Operation Manager (BOM) for Aon Hewitt Navigators is accountable for managing operational performance. This includes meeting and exceeding contractual performance standards and defined operational measures. The BOM is responsible for making sure that the all ongoing work is delivered timely and with quality to plan sponsors and plan participants. This includes project planning, scheduling and managing, capacity and utilization management, delegating work to meet deliverables, and tracking the status of outstanding work, using either onshore or offshore resources. The BOM is accountable for identifying process improvements that will lead to year-over-year efficiencies in the aligned client group's operational workloads. The BOM is also a contact for client, Third-Party Administrators, as well as all internal Shared Services that impact ongoing ponsibility Areas
* Collaborates with Enrollment Operations Manager to ensure proper handoffs to operations team. Ensures processing documentation is accurate and complete.
* Tracks and improves capacity and utilization of resources.
* Reviews and signs off on escalated Benefits Operations Administrator(BOA) deliverables (e.g., data quality checks, client responses) to ensure ongoing adherence to standard operating procedures that ensures high quality and provides coaching and development of BOAs to create a culture of continuous improvement.
* Reports system defects to Systems Analyst (SA) via defect submission process and collaborates with SA to mitigate participant damage/risk.
* Adheres to standard operations management practices.
* Monitors client operations dashboard measures to proactively identify impacts; identifies, plans, and manages process improvement projects to create year-over-year efficiencies in operations.
* Develops and delivers client-specific operational training.
* Provides client and third party administrator contact support for participant and/or processing-related issues.
* Provides complete and accurate client responses for participant and/or processing-related issues that are escalated to senior client contacts (i.e., Director or VP).
* Integrate operations resources with Customer Service resources to provide seamless participant resolution support with focus on participant experienceFormal Education & Certification
* Bachelor's degree or equivalent work experience required.
* 1 years of Health and Welfare experience.
* 1 years of operations experience.
* 2 years of experience coaching and leveraging work through others.
* Must show strong, proven, independent capabilities and the ability to coach and lead other in the following competencies:
* Project planning and execution
* Client knowledge and responsiveness
* Attention to detail
* Teamwork (including global and virtual team members)
* Process improvement
* Excellent written and verbal communication skills
* Ability to clearly communicate and help articulate technical issues to clients; and
* Problem solving and decision making using analytical and technical wledge & Experience
* Knowledge of Total Benefit Administration (TBA) or comparable benefit delivery platform.
* Understanding of financials, budgeting, and cost benefit analysis.
* Health and Welfare domain knowledge/experience.
* Six Sigma/Lean knowledge and experience, preferred.
* Medicare regulatory and compliance knowledge, preferred.
* Experience working for a health insurance carrier or closely with a health insurance carrier, hnical Skills
* Ability to assist junior staff work through barriers to achieve project goals and mitigate risk.
* Possesses sufficient knowledge of benefits outsourcing systems standard practices to drive optimal delivery model and solutions.
* Experience working with Microsoft office suite of products including Word, Excel, Power Point, and Microsoft sonal Attributes
* Strong interpersonal skills, especially specific to persuasion, influence, and negotiation.
* Strong analytical and problem-solving skills.
* Excellent oral, written, and interpersonal communication skills to facilitate effective conversations with internal and external clients.
* Ability to adapt well to changing priorities in a fast paced environment.
* Demonstrates excellent organizational k Conditions
* Occasional evening and weekend work to meet deadlines.
* Frequent computer use at workstation up to two hours at a time or for extended periods of time.
* Mobility within the office including movement from floor to floor.
* Daily contact with clients-whether directly aligned to project work or for developing the client relationship.
* Access information using a computer and related components and peripherals.
* Participation in training sessions, presentations, and meetings.
* Potential travel of up to 10%.
* Work with global and offshore resources may require flexible work hours
All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitt's employment policies. You will be notified during the hiring process which checks are required by the position.
Aon Hewitt is an Equal Opportunity Employer Committed to Diversity, M/F/D/V