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Licenses/Certifications: Description: St. Louis Business Journal named SSM Health Care - St. Louis winner of Best Places to Work award!
SSM Health Care is committed to fundamentally transform the patient care experience. That means creating supportive work environments, efficient processes, and giving our people the tools to succeed. As an SSM employee you will enjoy working in a team spirited environment for a world class organization that cares as much about its professionals as its patients
With seven hospitals located conveniently across the St. Louis area, SSM Health Care-St. Louis is committed to delivering exceptional care to area residents. With over 11,200 employees and 2,500 staff physicians, SSM Health Care - St. Louis is one of the largest, full-service health care networks in the St. Louis area. SSM Health Care-St. Louis includes seven hospitals, SSM Rehab Services, a Managed Care Organization, and a Physicians' Organization. SSM Health Care exists to care for the people of its communities regardless of their ability to pay. Our commitment to exceptional care has been recognized nationally. Our parent organization, SSM Health Care System, also based in St. Louis, in 2002 became the first health care winner of the prestigious Malcolm Baldrige National Quality Award
We are seeking a positive, influential leader with successful experience in building and leading a team to desires outcomes and goals; and a creative, proactive change agent with a strong understanding and successful track record of improving overall satisfaction and operational results.
POSITION REQUIREMENTS: 1. Masters degree in Health Administration, MBA or related field 2. 5 or more years of senior level operations experience in a complex acute care organization
PRINICIPAL DUTIES AND RESPONSIBILITIES: 1. Mission, Values and Standards of Ethical Conduct a. Demonstrates and imparts the mission, philosophy, values and vision of SSM Health Care in daily activities and into operational functions, processes and environment. b. Works effectively as a team member in a dynamic executive environment where collegiality, subsidiarity and sharing responsibility is required and highly valued within a matrix organization. Promotes teamwork within and across the assigned region and within the network by maintaining positive and productive intraentity and intradepartmental relationships and utilizing effective problem solving skills. c. Adheres to the SSM Health Care Standards of Ethical Conduct, displaying, as applicable, ethical behavior in the areas of business ethics, legal compliance, confidentiality, conflicts of interest, vendor relationships and the reporting of questionable activities.
2. Customer Relations a. Assures premier customer satisfaction. Implements mechanisms and feedback processed to determine customer satisfaction levels. b. Assures engagement, satisfaction and alignment of employees, physicians and executives to assure effective implementation of strategic and operational plans. c. Creates an environment in which effective communication and responsiveness to customer needs are personal priorities. Provides timely resolution and response to customer complaints, concerns and suggestions.
3. Strategic Planning a. Implements strategic business plans for assigned operational areas within the network and operating group. b. Participates in the development and implementation of the Strategic, Financial and Human Resource Planning process for the region and the network. c. Translates system, regional, hospital and service line initiatives into action plans at the hospital and departmental level with appropriate performance measures. d. Assumes fiscal responsibility through budgetary planning and implementation of assigned region.
4. Performance Improvement a. Incorporates CQI principles into daily activities focusing on process improvements, patient safety and premier patient satisfaction. b. Assures quality patient care is provided on a daily basis. c. Participates in ongoing continuous quality improvement education and training.
5. Human Resources a. Responsible for the oversight of effective human resource management for the assigned region and departments within the operating group and network. b. Ensures human resource policies are enforced and administered consistently without favoritism or discriminatory influence. c. Utilizes timely and effective means of informing and updating staff on organizational, system-wide and industry issues. Provides opportunity for staff input and encourages staff feedback regarding improvement opportunities. d. Facilitates an environment that promotes team building and collaboration. Motivates, encourages and empowers staff to achieve personal, team, departmental and organizational goals. Recognizes individual and team accomplishments.
6. Knowledge and Application of Policies and Regulatory/Accreditation Requirements a. Develops and implements policies and procedures that address departmental functions with review and revision as needed. b. Maintains knowledge and achieves compliance with federal, state and local regulatory requirements, licensure, accreditation requirements, record procedures and internal controls.
7. Information Management a. Assure compliance of confidentiality policies and procedures. b. Utilizes information to support timely and effective decision-making processes.
8. Position Specific Accountabilities a. Implements and assures adherence to policy decisions of SSM Health Care. b. Effectively communicates at all levels within the organization including but not limited to employees, physicians, Franciscan Sisters of Mary, advisory board members, Regional President/System Vice President. c. Develops and enhances relationships with community, other publics, organizations and groups that expand the effectiveness of the mission. d. Participates in developing network operating group policies, procedures and directives as requested and communicates appropriately to ensure compliance is achieved. e. Effectively collaborates with network support functions of finance, planning, quality and human resources to achieve successful outcomes for the hospital, service line, network and system. f. Develops effective dual reporting relationship with VP, Patient Care to assure operational consistency with operating group expectations and outcomes.
