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For your reference, we have included the original job posting below.
Facilities Management Operations
Job Number:
26794965
Company Name:
IST Management Services, Inc.
Job Location:
Washington, DC US
Job Category:
Management & Business
Facilities Management Operations
Facilities Management Operations
Job Code :DCOPSMGR Location :Washington DC US 20001
% of Travel Required :30-40% Job Type :Full Time Career Level :Manager (Manager/Supervisor of Staff) Education :Bachelor's Degree Skill :Administrative Support ->Office Management
Category :Administrative and Support Services Job Description :
OPERATIONS MANAGER
Position Summary
The operations manager is a key management position charged with maintaining and growing existing accounts and managing site managers in various locations. Manages one or more on-site facilities to include, but not limited to, mail, copy, fax and other administrative services in law firms and corporate accounts.
Essential Functions
* Maintain effective written and oral communications with clients, employees and the operations team. * Assists the regional vice-president by going on joint appointments to meet with existing and potential clients. * Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work. * Ensures all work standards are met on a consistent basis. * Manage the budget and controls expenses effectively at assigned sites. * Ensures all work standards are met on a consistent basis by IST site employees. * Ensures that site managers accurately prepare and distribute management reports to the client in a timely and consistent manner. * Insures maximization of productivity through efficient use of standard operating procedures. * Develops new procedures to improve the operation of the sites and to lower operating costs. * Manages, trains and coaches site managers and develops a work environment that promotes high motivation and customer satisfaction. * Ensures the proper and safe use of all equipment used by employees. * May be required to assist in implementing new site start-ups outside of home state. * May be required to travel to other locations outside of home state to manage sites. Job Requirements :
Education: College Degree or Equivalent.
Experience: Four-ten years experience managing multiple and different on-site, mail/copy operations for facilities management companies.
Specific Skills:
* Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred. * Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings. * Knowledge of supervisory techniques to manage, motivate and train employees. * Ability to prepare reports and present information to customers. * Must have attention to detail and critically think through and resolve problems. * Must have customer service skills and be able to maintain a consistent, high level of service. * Must have ability to multi-task, manage multiple accounts and establish priorities.
Company Background
IST Management Services, Inc. is one of the fastest growing, privately held facilities management companies in the U.S. The company provides total office solutions including the management of copy, mail, imaging, supply, records, reception, desktop publishing, shipping & receiving and other administrative services for law firms and other large companies. IST uses cutting-edge technology to manage and operate its on-site facilities including the use of proprietary database management systems and a host of on-line, web-based software programs for mail sorting, package tracking, skill-tracking, human resources, payroll, billing, charge-back, purchasing, copier service calls, copy-track, customer relationship management (CRM) and DOCSTOR which is a cutting edge, document management and scanning software package that provides users total control of their file storage. The International Association of Outsourcing Professionals selected IST to be included on its Global Outsourcing 100 List. IST was also selected as one of the fastest growing companies by the Atlanta Business Chronicle. IST was also awarded the Human Resources Professional Excellence Award by the Society for Human Resource Management due to its outstanding employee reward programs. The company is over 12 years old with operations in over 30 cities throughout the U.S. Its sales goal is $500 million within twenty years or less. It has a strong culture and is able to provide consistent, high-quality service regardless of location. Its recruiting standards are high.
