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For your reference, we have included the original job posting below.
Field Service Technician
Job Number:
25531680
Company Name:
J. Patrick & Associates, Inc.
Job Location:
San Francisco, CA US
Job Category:
Management & Business
Field Service Technician
Job ID: 1794 Title: Field Service Technician Location: San Francisco Type: Other Area(s) Industry: Salary: 75,000.00 Post Date: 07/17/2010 Job Description: Field Service Technician Virtual Office - Northern CA
Duties and Responsibilities: � Installation, configuration, integration and test of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, document cameras, streaming technologies, etc.) and collaboration technologies � Integration and configuration of videoconferencing and A/V equipment with control systems � Conduct onsite user and administrative training to customers on the operation of installed equipment, software and networks � Integration, test, configuration and trouble-shooting of IP and ISDN networks in support of videoconferencing and A/V equipment � Provide support to Helpdesk by trouble-shooting videoconferencing and A/V equipment and network issues through to resolution � Conduct customer site surveys and provide sales engineering support � Prepare detailed installation, trouble-ticket reports and maintenance of customer service profiles
Requirements/Qualifications: � 3-5 years of related experience in support and trouble-shooting of videoconferencing and A/V technologies and networks � BA or BS degree desired and/or equivalent work experience � Strong knowledge of videoconferencing systems required � Demonstrated experience installing and configuring Polycom, Tandberg, Radvision and Codian MCUs, gateways, gatekeepers, and infrastructure hardware and software � Knowledge and familiarity with the installation, configuration and trouble-shooting of control systems � Certified Video Engineer (CVE) preferred � Demonstrated knowledge of H.323, H.320 and SIP networks � Working knowledge of videoconferencing standards � VoIP and networking experience a plus � Strong customer service and organizational skills � Demonstrated ability to work independently and exercise good judgment � CAD and Visio skills a plus � Strong project management skills, detailed oriented and ability to handle multiple tasks � Strong oral and written communication skills � Solid problem solving and consultative skills in a fast paced environment Job Requirements:
