Field Service Technician - Worcester, MA

Field Service Technician - Worcester, MA

Field Service Technician - Worcester, MA
Location: Worcester, MA
Salary Range: Competitive Base + Monthly Bonus
Exempt/Non-Exempt: Non-Exempt
Benefits: Full Benefits Package + company matched 401(k)
Employment Type: Full Time
Description: Connecticut Business Systems, LLC is a leader in providing innovative document solutions and offers the most comprehensive range of products and services in the office technology industry.

20+ years in the NY, CT, MA & RI area
Portfolio: Copiers, Printers, Facsimile, Wide Format, Print Management, Smart Boards, Network Solutions, Audio Visual and Video Conferencing
Parent company, Global Imaging Systems, acquired by Xerox Corporation in May 2007 for $1.5 Billion

As a national leader in the digital imaging solutions industry, CBS provides the best of both worlds to our customers: the superior XEROX product line along with the immediate, responsive service of a local dealership.

Visit our website at .

Job Summary:
Troubleshoot, repair and maintain networked office equipment at customer locations in a designated territory. Office equipment includes, but is not limited to: digital networked copiers, scanners, laser printers, color copiers, fax equipment, etc...
Duties: Duties:
- Repair and perform preventative maintenance on the full line of black and white or color digital copiers.
- Will utilize proper troubleshooting skills and procedures.
- Will be assigned to and is responsible for an individual territory.
- Utilize systems in place for service call tickets, parts usage and transfer of inventory.
- Adheres to all procedures including specific parts replacement and maintenance procedures.
- Utilize ADS and Android phone to report calls and attendance
- Complete paperwork in a timely basis.
- Properly maintain and inventory all parts and support equipment.
- Establish and maintain a professional relationship with each individual customer.
- Will utilize websites, technical manuals, handbooks and technical publications to keep current with new equipment and enhancements to old.
- Gathers information from the customer as a tool to resolve copier, networking, or fax problems.
- Provides customer with clear, concise information regarding the status of their equipment.
- Will provide support to the Sales Department.
- Employee must represent themselves and will establish and maintain a professional relationship with each individual customer.


Qualifications: - High School diploma or equivalent
- Associates Degree or certificate from a vocational or technical school preferred, but not necessary.
- 1-2+ years copier service or industry related experience.
- Prior experience repairing and servicing Xerox and or Ricoh equipment highly desired.
- Valid driver?s license and minimal level of auto insurance coverage required.
- Strong customer service skills.
- Must understand the operation, repair, general maintenance and adjustment procedures of all equipment worked on.
- Strong relationship management skills with customers and personnel within the organization required.
- Strong organizational skills and ability to troubleshoot digital copiers required.
- Strong Computer skills and familiarity with the internet and networking required.
- Ability to work evening and weekend hours during peak periods.
- Must have strong ethics and work as an effective, collaborative team member

CBS received Office Dealer Magazine?s Elite Dealer Award - in recognition of superior sales and marketing, dedication to customer service, community involvement and ability to effectively provide customers with unique and innovative solutions.

CBS is an equal opportunity employer. We expressly prohibit discrimination based on race, religion, color, sex, age, national origin, pregnancy, sexual orientation, disability or military status. CBS complies with applicable laws governing non-discrimination by state and locale.