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For your reference, we have included the original job posting below.
Fraud Analyst/Customer Service Representative
Job Number:
23653764
Company Name:
CORESTAFF
Job Location:
Rancho Cucamonga, CA US
Job Category:
Management & Business
Fraud Analyst/Customer Service Representative
Title Fraud Analyst/Customer Service Representative Job Category Call Cntr/Cust Serv City Rancho Cucamonga, State CA Location Rancho Cucamonga, CA Zip Code 91730 Salary Job Type Not Specified Req Education Date Posted 4/14/2010 Description
* To provide the highest quality customer care to credit union members, providing timely review and resolution of Fraud Alerts while managing special projects as assigned * Investigates and evaluates fraud by contacting cardholders * Handles inbound calls from cardholders, financial institutions and internal departments, giving highest priority, over all other projects and internal tasks, to customer calls and requests. Treats each caller with respect, enthusiasm and professionalism. * Enters and maintains accurate case detail reports for all alerts received and reports type of fraud on each occurrence. * Fully comprehend and be able to interpret case management system in order to assist and answer client and member questions and resolve cases. * Reviews for trends across single and multiple financial institutions * Provides escalation and updates to supervisor regarding cases. * Handle any special projects as assigned by management Requirements
· Therequirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · High school diploma or general education degree (GED); with at least 2 years of Customer Service experience in an office or call center environment. Experience in a financial institution or EFT industry is desirable.
SKILLS AND ABILITIES
· Must have excellent oral and written communication skills; strong analytical and decision-making skills. Knowledge of Microsoft Office applications is preferred. · Familiarity of current fraud electronic payments fraud trends preferred · Must be able to work between 5 am to 9 pm (PST) · Must be able to work shifts that include weekends and holidays Boilerplate
Please submit all resumes to: Reference Number 47371
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