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Fraud Analyst I Location :Rancho Cucamonga CA US... for a Fraud Analyst at our Corporate Headquarters in Rancho Cucamonga, CA. A Fraud Analyst provides the......
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For your reference, we have included the original job posting below.
Fraud Analyst I
Job Number:
43454639
Company Name:
CO-OP Financial Services
Job Location:
Rancho Cucamonga, CA US
Job Category:
Management & Business
Fraud Analyst I
Fraud Analyst I
Location :Rancho Cucamonga CA US 91730
% of Travel Required :None Job Type :Full Time Career Level :Entry Level Education :High School or equivalent Job Description :
CO-OP Financial Services, the nation’s largest credit union owned EFT network and processor, is looking for a Fraud Analyst at our Corporate Headquarters in Rancho Cucamonga, CA. A Fraud Analyst provides the highest quality customer care to members of CO-OP Financial Services credit unions, providing timely review and resolution of Fraud Alerts. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Review card activity for possible fraud and based on guidelines contacts cardholders. * Represent the department professionally in talking to internal and external customers in an inbound/outbound call center by treating each caller with respect, enthusiasm and professionalism. Give customer calls and requests highest priority, over all other projects and internal tasks. * Maintain daily and monthly performance standards, including those pertaining to quality and quantity. * Enter and maintain accurate case detail reports for all alerts received, and reports the type of fraud for each occurrence. * Fully comprehend and be able to interpret case management system in order to assist and answer client and member questions and resolve cases. * Maintain working knowledge of all fraud related eFunds/CO-OP applications and products, both current and new. * Provide escalation and updates to supervisor regarding cases. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Must have a High school diploma or general education degree (GED) with 1-2 years of Customer Service experience in an office or call center environment. Experience in a financial institution or EFT industry or fraud experience is desirable. SKILLS AND ABILITIES * We are looking for someone with excellent oral and written communication skills, strong analytical, problem solving, and decision-making skills. * Must have strong working knowledge of Microsoft Office applications, including Word, Excel and Outlook. * Familiarity of FDR, Total Systems, Hogan, Vision Plus or other current fraud systems is a plus. Occasional travel is required. If you or someone you know can perform the duties and responsibilities required of the Fraud Analyst and have the skills and experience required, please submit your resume to be considered for the opportunity. Shifts may require weekends and holidays and availability between 5am and 9pm, 7 days a week. **NO RELOCATION ASSISTANCE WILL BE PROVIDED** This is a summary of the job description and not intended to be a complete representation of the job responsibilities. CO-OP Financial Services offers competitive salaries and comprehensive benefits.
