Global Freigh Forwarding Account Executive

Job Summary

The Freight Forwarding District Account Executive develops new business and maintains existing business in the middle market (e.g., $60 thousand to $2 million) range. This position engages in conversion, penetration and retention of accounts within an assigned geographic area. Primary duties include identifying, positioning and expanding opportunities for domestic and international freight. This position promotes internal business relationships (e.g., UPS Package, Sales Service Centers) to identify opportunities for sharing business leads and conducting joint sales calls. He/she supports customers to ensure committed offerings (e.g., accurate billing, shipping times, pricing and other services) are delivered. 

Major responsibilities of this position are to generate revenue growth and provide comprehensive customer service. This position produces revenue growth by identifying decision makers, coordinating customer meetings, and developing comprehensive pricing strategies for bundled contracts to enhance customer business. Customer service duties include providing customer tracking and shipment status to answer inquiries, and educating and training customers on technology solutions for tracking, pricing and reporting. The Freight Forwarding District Account Executive assists in establishing standard operating procedures (SOPs) for meeting customer expectations and works with Accounts Receivable to resolve billing disputes.

Other Duties

• Maintain the customer resource management system
• Compile and generate monthly sales and activity reports
• Facilitate customer conference calls

Preferred Competencies

• Applies knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer’s strategic business objectives
• Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions
• Applies supply chain and logistics knowledge of the flow of materials, information, and finances involved in manufacturing and distributing products
• Applies knowledge of core business and of freight structure and operations to resolve problems, make decisions and achieve business objectives
• Assesses and identifies business needs and conducts customer analysis to determine customer requirements and constraints, determine the impact of products/services on customers, and identify which products, services and features to promote to current/potential customers
• Builds business partnerships and develops key customer relationships to maximize account profitability. Understands the customer’s business and aligns account strategies to customer goals
• Conducts competitive analysis of competitor’s offerings and strategies, and maintains awareness of competitive environment
• Creates and develops strategies and plans for effectively managing accounts