|
Lehi, UT US
Application Support Specialist 1 Graveyard Shift (Germany, France or Spain) Job#: 11070 Positions: 1 Posted: 10/26/2011 Job Type: Full Time Location: USUTLehi ...
|
|
| |
|
To view more listings click here to search Management Jobs in Orem, UT
For your reference, we have included the original job posting below.
|
|
|
Great Call Operator Services Graveyard Position
|
| Job Number: | 25873072 | | Company Name: | Dialogue Marketing | | Job Location: | Orem, UT US | | Job Category: | Management & Business |
| | |
Great Call Operator Services Graveyard Position
|
Great Call Operator Services Graveyard Position
Jul. 31, 2010 - Aug. 09, 2010
Location: Orem, UT
Salary Range: $10.00 Per Hour
Exempt/Non-Exempt: Non-Exempt
Benefits: Dental/Disability/Life/Vision , 401k, Paid Holidays
Employment Type: Full Time
Department: Operations
Description: Dialogue Marketing is in need of high quality motivated Operator Service Representatives. Our company strives for excellence and we believe that starts from the moment you walk in the door.
Dialogue Marketing is an award winning, full-service marketing strategy and customer interaction center that has been serving clients since 1978. Dialogue Marketing has experienced over 20 years of positive growth by focusing on core service markets and leveraging technology to provide innovative marketing solutions. Fostered under an entrepreneurial culture, Dialogue Marketing has grown into an industry leader in business acquisition strategies and customer relationship solutions.
We offer a competitive salary, a great working environment, and an opportunity for professional growth in the contact center industry.
Shift: Tuesday-Saturday 10:00pm-6:30am
Duties: Duties include answering telephone call inquiries and promoting an organization's products and services.
Responsible for researching and resolving complaints to ensure customer retention and satisfaction.
Basic Customer Service calls including; billing, address change, simplistic tech support and general plan detail.
Maintain a quality monitoring score of 85% or greater.
Other duties as assigned.
Qualifications: Has knowledge of commonly-used concepts, practices, and procedures within a call center.
Type 25 WPM
Detail Orientated, Friendly, Courteous, Outgoing, and able to Multitask.
Minimum of 1 year of previous customer service experience; strongly prefer call center customer service experience in a wireless industry.
Minimum of a high school diploma or GED, some college preferred
Demonstrated MS Word and Excel skills
Job Competencies
?Communication (Verbal and/or Written) - Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.
?Customer Focus (Internal and External) - Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services. Acts with customers in mind, establishes and maintains effective
|
|
|
|
|
| |
|
|
|
