OCCUPATION PROFILE Working Title: HEALTH CENTER ADMINISTRATOR-SES Broadband/Class Level: MEDICAL AND HEALTH SERVICES MANAGERS - Level 2 Broadband/Class Code: 11-9111-02 Pay Grade/Pay Band: BB020 Position Number: 64082509 Closing Date: 2/1/2010 Location: MIAMI County: Dade County Annual Salary Range: $26,445.90 - $80,000.00 Announcement Type: Internal Agency Facility:
DESCRIPTION: OCCUPATION PROFILE JOB FAMILY: MANAGER OCCUPATIONAL GROUP: MANAGER OCCUPATION: MEDICAL AND HEALTH SERVICES MANAGERS 11-9111 DESCRIPTION
SPECIAL NOTE: “Incumbents may be required to perform emergency duty before, during and/or beyond normal work hours or days.” “Fingerprinting and/or drug screening and participation in direct deposit are requirements for employment." This is a high-level position responsible for the overall health center management of theMiami-DadeCountyHealthDepartmentDowntownCenterwhere multi-programmatic services are delivered. This individual has full responsibility for providing facility and administrative support to all programs and private tenants which are housed in the building. The incumbent will have authorized “need to know” access to confidential client records, databases, and employee files. Responsible for facility management. Oversees, directs, and evaluates all the functions of the Center including development, implementation and monitoring of Center’s budget. Responsible for opening/ closing of facility, building security and security services, alarm setting and responding to alarm activation after hours appropriately. Ensures that facility space and grounds surrounding the center is maintained to housekeeping and safety standards and equipment is in working order. Oversees maintenance to include repairs, remodeling or other construction, purchase orders and payment for services. Ensures mandated fire drills and emergency protocols are followed and security/safety of all staff at the Center. Assists in the identification of center-wide operational issues and serves as champion in the resolution and implementation of administrative policies and procedures including utilization of shared spaces and implementing special projects and assignments. Fosters an environment of continuous improvement across all programs and staff operating within the center, and provides leadership to center staff to improve processes and business results. Monitors and posts center business results and process indicators and utilizes data to ensure client centered and cost effective, fiscally responsible delivery of services. Coordinates clinic activities in conjunction with programmatic managers to include hours of operation, client appointment schedules, patient flow, medical records flow, staff scheduling, and leave and attendance. Oversees customer service surveys, comment and complaint processes, and customer service improvements for the center services. Supervises assistant administrator over CASS operations. Ensures the client administrative support services (CASS) including client reception, appointments, eligibility and payment determination, cashiering, and medical records are provided following established DOH and MDCHD policies and procedures and programmatic requirements. Responsible for all supervisory duties including, but not limited to, hiring and selection, developing performance plans, conducting performance appraisals, planning and directing their work, approving leave, and taking disciplinary action as appropriate. Participates /organizes community activities to advance the health agenda and improve health indicators in the area. Liaison and builds excellent rapport with community groups, agencies, and/or activists. Coordinates community marketing for theMiami-DadeCountyDowntownHealthCenter. Participates in MDCHD workgroups and meetings and attends required trainings. Coordinates with other center administrators, senior staff and program managers to implement systematic policies and procedures across all Centers. Provides leadership to developing a strategic plan for the health centers and implements the plan at theDowntownCenter. Performs other related duties as required. May be required to work during or beyond normal work hours or days in the event of an emergency. Emergency operations function required of the incumbent include, but are not limited to Special Needs Shelters, Red Cross Shelters, or other emergency functions. EXAMPLES OF WORK Administers fiscal operations, such as planning budgets, authorizing expenditures and coordinating financial reporting. Coordinates or supervises activities of medical, nursing, technical, clerical, service, and maintenance personnel of health care facility or mobile unit. Develops or expands medical programs or health services for research, rehabilitation, and community health promotion. Develops or recommends organizational policies and procedures and establishes evaluative or operational criteria for facility or medical unit. Implements and manages programs and services for health care or medical facility. Manages the establishment of work schedules and assignments for staff, according to workload, space and equipment availability. Manages the preparation of the status reporting of programs, services, and quality initiatives. Recruits, hires, and evaluates the performance of medical and management staff and auxiliary personnel. Reviews and analyzes facility activities and data to aid planning and to improve service utilization. Consults with medical, business, and community groups to discuss service problems, coordinate activities and plans, and promote health programs. Develops the design of instructional materials and in-service training for employees and the community. Inspects facilities for emergency readiness and compliance of access, safety, and sanitation regulations and recommends building or equipment modifications. Provides technical assistance to other agencies regarding health services. Manages all activities relating to the inspection and testing of agricultural products for fitness for human consumption. EXAMPLES OF JOB CHARACTERISTICS
Communicating With Other Workers Providing information to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer. Guiding, Directing and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring subordinates. Staffing Organizational Units Recruiting, interviewing, selecting, hiring, and promoting persons for the organization. Performing Administrative Activities Approving requests, handling paperwork, and performing day-to-day administrative tasks. Communicating with Persons Outside Organization Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer. Making Decisions and Solving Problems Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution. Analyzing Data or Information Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts. Getting Information Needed to Do the Job Observing, receiving, and otherwise obtaining information from all relevant sources. Developing Objectives and Strategies Establishing long range objectives and specifying the strategies and actions to achieve these objectives. Provide Consultation and Advice to Others Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics. Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members. Updating and Using Job-Relevant Knowledge Keeping up-to-date technically and knowing one's own jobs' and related jobs' functions. Establishing and Maintaining Relationships Developing constructive and cooperative working relationships with others. EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job Judgment and Decision Making Weighing the relative costs and benefits of a potential action Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures Coordination Adjusting actions in relation to others' actions Speaking Talking to others to effectively convey information Writing Communicating effectively with others in writing as indicated by the needs of the audience Reading Comprehension Understanding written sentences and paragraphs in work related documents Active Listening Listening to what other people are saying and asking questions as appropriate Time Management Managing one's own time and the time of others Critical Thinking Using logic and analysis to identify the strengths and weaknesses of different approaches Identifying Downstream Consequences Determining the long-term outcomes of a change in operations Implementation Planning Developing approaches for implementing an idea Identification of Key Causes Identifying the things that must be changed to achieve a goal Visioning Developing an image of how a system should work under ideal conditions Administration and Management Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods Medicine and Dentistry Knowledge of the information and techniques needed to diagnose and treat injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures Personnel and Human Resources Knowledge of policies and practices involved in personnel/human resource functions Education and Training Knowledge of instructional methods and training techniques including curriculum design principles, learning theory, group and individual teaching techniques, design of individual development plans, and test design principles Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data Mathematics Knowledge of numbers, their operations, and interrelationships including one or more of the following: arithmetic, algebra, geometry, calculus, statistics, and their applications English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar Chemistry Knowledge of the composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods Law, Government and Jurisprudence Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process Customer and Personal Service Knowledge of principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques Public Safety and Security Knowledge of some or all of the following: weaponry, public safety, security operations, rules, regulations, precautions, prevention, protection of people, data and property LICENSURE, CERTIFICATION OR REGISTRATION REQUIREMENTS EFFECTIVE7/01/02 The State ofFloridais an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or thePeopleFirstServiceCenter(1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
Requirements:
Occupation MEDICAL AND HEALTH SERVICES MANAGERS Job Type Full Time Region/County Dade County
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