HEALTH SERVICES REPRESENTATIVE - OPS

HEALTH SERVICES REPRESENTATIVE - OPS

154502 Agency Name: DOH - Health
Description:


Working Title: HEALTH SERVICES REPRESENTATIVE - OPS
Broadband/Class Code: 19-1041-01
Position Number: 64929111
Annual Salary Range: $13.43 per hour
Announcement Type: Open Competitive
City: TAMPA
Facility: Refugee Clinic
Pay Grade/ Pay Band: BB005
Closing Date: 2/14/2012




The State Personnel System is an E-Verify employer. For more information click on our E-Verify website.
This is a Refugee Health Case Manager position. The case manager is primarily responsible for monitoring the communication among healthcare providers, refugee resettlement agencies, and the county health department (CHD) to ensure refugees avail themselves to follow-up care. The Refugee Health Case Manager will ensure that clients in need of follow-up care are linked to the appropriate medical care provider for ongoing medical care and treatment. The incumbent will also be responsible for working with local service providers including refugee resettlement agencies, CHD staff, and other refugee service providers to facilitate reciprocal client referrals.
We request that all applications be completed online with People First - no faxed or mailed applications. Responses to qualifying questions must be verifiable by experience stated on employment application. Applicants will be contacted directly if selected for an interview. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or the People First Service Center (). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
Successful applicant must pass a background investigation. Direct deposit of salary is a condition of employment. Applicants who require an accommodation in order to participate in the application/selection process are asked to notify People First in advance.
Emergency Duty Responsibilities - In the event of emergency (any threat of disaster or disaster), employees may be required to perform emergency operations functions. Must be willing to work during/beyond normal work hours/days in the event of a disaster.
Special Notes:
You will be required to provide your Social Security Card to conduct required verifications.
Position requires a current certification in CPR. New employee must be willing to obtain CPR certification within the first 6 months of hire. Training is provided through the Hillsborough County Health Department.
* When completing the online application,all gaps of employment or education greater than 90 days starting from high school must be explained(approximate date, month and year) identifying company name or if unemployed.
* Applicants will be selected for interviews based on the responses received on the Qualifying Questions and clear demonstration of the KSA’s on the description of “Job Duties.”
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The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or the People First Service Center (). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

The primary duties of this position are in case management Refugee Programs. The incumbent has good rapport with staff and clients and adheres to established Department of Health policies and procedures; evidenced by professionalism, approachability, a positive attitude, and flexibility.
Monitoring the communication among healthcare providers, refugee resettlement agencies, and the county health department (CHD) to ensure refugees avail themselves to follow-up care. The RHCM will ensure that providers report back to the CHD regarding the follow up care the client received.
Working with local service providers including voluntary agencies, CHD staff, and other refugee service providers to facilitate reciprocal client referrals. The RHCM will provide the following assistance to refugees referred to them:
a. Assist with transportation to medical appointments for follow-up healthcare.
b. Serve as a guide through the reapplication process for Medicaid, or other health benefits, after the initial eight months of eligibility.
c. Provide needed assistance with healthcare and mentor the refugee until he or she is ready to access healthcare independently.
d. Ensure completion of treatment for latent tuberculosis infection (LTBI).
Providing training to refugee resettlement agencies, in such areas as, but not limited to, communicable diseases, how to work with clients with communicable diseases, and how agency staff can protect their personal health. The RHCM may accomplish this task by providing training to community partners on such issues as working in close contact with a refugee identified as having LTBI.
Serving as a health care resource by working with refugee resettlement agencies’ staff during the first three months of resettlement to ensure that all refugees receive information about how the healthcare system works. The RHCM should determine the education currently provided by their community partners through task force meetings or
other regularly scheduled meetings with community providers. The RHCM should identify gaps in the provision of health-related education to refugees and assist in filling those voids.
Developing and maintaining a list of local physicians, by specialty group and location, who have the capacity to provide qualified in-office interpreters for specific languages. The RHCM should work with the local VOLAGs to obtain current listings of physicians in their community and expand the list as additional service providers are identified.
Participating in local task force meetings related to refugee services and refugee healthcare. The RHCM will provide valuable feedback to meeting participants about the unique needs of refugees requiring follow-up medical care. The RHCM will establish collaborative referral relationships during these meetings and address any barriers to accessing services for their clients.
Knowledge, skills and abilities, including utilization of equipment, required for the position:
* Knowledge of theories and practices in counseling or social work.
* Knowledge of professional ethics.
* Knowledge of interviewing techniques.
* Knowledge of Victim’s Assistance Programs.
* Knowledge of Florida Statutes of victim’s rights.
* Ability to provide preventive health care education.
* Ability to establish and maintain effective working relationships with others.
* Ability to communicate effectively.
* Fluent in English and Spanish
* Ability to actively listen to others.