Help DeskHelp Desk
Location:
Colorado Springs, Colorado
Category:
PC/DeskTop/Helpdesk
Type:
Contract
Posted:
1/24/2012
Apply Now
Back to Job Listings
SUMMARY:
The IT Service Desk Specialist Associate is an entry-level position in the IT Service Desk that applies knowledge of information systems products and services to assist employees and/or Agents with hardware and software related problems, or system outages. Documents computer related problems and troubleshoots solutions as appropriate, escalating to other IT groups as needed.
Applies basic technical knowledge and is becoming proficient in using help desk tools and troubleshooting equipment appropriate for the position and specialization. Resolves routine questions and problems, referring more complex issues to higher-level Help Desk Specialists or other appropriate IT groups. Follows processes and established standards to resolve routine and newly documented issues.
DUTIES AND RESPONSIBILITIES
Supports end users with IT related problems and issues.
Handles routine and newly documented calls directly from end users, and uses discussions with end users to identify and research IT related questions and problems.
Resolves routine hardware and software problems, and coordinates referrals to the appropriate technical resources (i.e., more experienced Help Desk Specialists, or other IT groups) for more complex problems.
Prepares and maintains the appropriate follow-up documentation, which includes logging tickets and updating the knowledge base.
KNOWLEDGE, SKILLS AND EXPERIENCE:
Associate's Degree in an Information Technology discipline (e.g. MIS, IS, IT CNS, Computer Engineering, or Windows Networking Administration) is required.
A Bachelor's Degree in an Information Technology discipline (e.g. MIS, IS, IT CNS, Computer Engineering, or Windows Networking Administration) is preferred.
A minimum overall GPA of 3.0 is required.
Related work experience in a technical field, which could include assisting end users with hardware and software related problems is a bonus.
Required Skills:
Must possess strong interpersonal and communication skills with the ability to interact effectively with others, and maintain composure in stressful situations.
The ability to translate technical terms into layman's terms.
Demonstrated problem solving abilities.
Good customer service skills.
Must have a general understanding of information systems with the ability to apply knowledge, as well as recognize research and resolve basic IT related problems.
WORKING CONDITIONS:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Typical office environment requiring the ability to sit for long periods of time while working on a computer and talking on the phone.
The flexibility to work shifts in support of a 24x7 work environment, which includes holidays and weekends as part of a regular schedule. Additional hours may be required to complete tasks.
Limited local travel may be required.
Skills:
* PC/HD - PC/DeskTop/Helpdesk
Apply Below!
Contact Information:
Note: All fields are required
s
First Name:Last Name:
E-mail:
City:State:-- Select State --AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyomingDaytime Phone:
Preferred Location:Alberta - Modis CalgaryAlberta - Modis EdmontonArizona - Modis PhoenixBritish Columbia - Modis VancouverCalifornia - Modis BurbankCalifornia - Modis El SegundoCalifornia - Modis Foster CityCalifornia - Modis SacramentoCalifornia - Modis San DiegoCalifornia - Modis San FranciscoCalifornia - Modis San JoseCalifornia - Modis Walnut CreekColorado - Modis Colorado SpringsColorado - Modis DenverConnecticut - Modis HartfordDelaware - Modis DelawareFlorida - Modis Ft. LauderdaleFlorida - Modis JacksonvilleFlorida - Modis TallahasseeFlorida - Modis OrlandoFlorida - Modis TampaGeorgia - Modis AtlantaIllinois - Modis Oakbrook TerraceIllinois - Modis ChicagoIowa - Modis Cedar RapidsIowa - Modis Des MoinesKansas - Modis Kansas CityKentucky - Modis LouisvilleMaryland - Modis BaltimoreMaryland - Modis LaurelMaryland - Modis DC, MDMassachusetts - Modis BostonMassachusetts - Modis Government Services Group - BostonMichigan - Modis DetroitMichigan - Modis DetroitMinnesota - Modis BloomingtonMinnesota - Modis MinneapolisMissouri - Modis St. LouisNebraska - Modis OmahaNew Jersey - Modis PiscatawayNew York - Modis AlbanyNew York - Modis New YorkNew York - Modis RochesterNew York - Modis SyracuseNorth Carolina - Modis CharlotteNorth Carolina - Modis RaleighNorth Carolina - Modis CaryNova Scotia - Modis HalifaxOhio - Modis CincinnatiOhio - Modis ClevelandOhio - Modis ColumbusOntario - Modis OttawaOntario - Modis TorontoOregon - Modis PortlandPennsylvania - Modis HarrisburgPennsylvania - Modis MediaPennsylvania - Modis PhiladelphiaPennsylvania - Pittsburgh-Modis Solutions NEPQuebec - Modis MontrealSaskatchewan - Modis ReginaSouth Carolina - Modis ColumbiaTennessee - Modis ChattanoogaTennessee - Modis KnoxvilleTennessee - Modis NashvilleTexas - Modis AustinTexas - Modis DallasTexas - Modis Fort WorthTexas - Modis HoustonTexas - Modis HoustonTexas - Modis San AntonioVirginia - Modis McLeanVirginia - Modis RichmondVirginia - Modis ViennaWashington - Wasser StudiosWashington - Modis SeattleWisconsin - Modis Milwaukee
How did you hear about us?
I was referred by a friend
At a college job fair
At a general job fair
Link from another website
Internet Search
Other
Resume:
Option 1:Upload a Resume
We accept .doc, docx, .html, .htm, .txt, .rtf, .wps, .wpd, .pdf
Option 2:Enter Below
Questions or Comments:
Search Jobs
-- Select Job Category --Software/Web DeveloperProject ManagerAnalystData WarehouseQuality AssuranceSystem AdministratorDatabase AdministratorWeb Server AdministratorMiddleware/EAI/EDIContent/Document ManagementERPTechnical/Desktop SupportNetwork/TelecomCall CenterIT ManagementeCommerceDatbase DevelopmentProject AdministratorOther
Choose location and/or zip code:
-- Select State --AlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming
- Select Range -within 5 mileswithin 15 mileswithin 25 mileswithin 50 miles
Modis Locations:
- Select a location -PhoenixManhattan BeachGlendaleSan DiegoSan FranciscoSan JoseWalnut CreekDenverHartfordWashingtonFt. LauderdaleJacksonvilleOrlandoTampaAtlantaChicagoCedar RapidsDes MoinesKansas CityLouisvilleBalimore - LaurelWashington, tonDetroitBloomingtonMinneapolisSt. LouisOmahaPiscatawayNew YorkRochesterSyracuseRaleighCharlotteCincinnatiClevelandColumbusHarrisburgMedia/Delaware ValleyPittsburghPhiladelphiaColumbiaChattanoogaAustinDallasFort WorthHoustonSan AntonioTysons CornerRichmondSeattleMilwaukee
Share:
|
