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For your reference, we have included the original job posting below.
Help Desk Customer Support 2
Job Number:
22609084
Company Name:
TASC, Inc.
Job Location:
Vienna, VA US
Job Category:
Management & Business
Help Desk Customer Support 2
Title: Help Desk Customer Support 2 Category: Engineering/Product Development Location: Vienna, VA / USA Sector: TASC
Posting ID: TA/100506 Description: Security Prerequisite: TS/SCI with Polygraph (Post-hire polygraph acceptable) Open the doors of opportunity with your ability to provide help desk support to high priority Customer activities. TASC's Science and Technology Operating Unit is seeking a well-qualified technician that will support a restricted program opening in the Washington, DC area. The candidate will staff a level-one, consolidated customer help desk to answer Information Technology (IT)/Information Management (IM) trouble calls for approximately 2,000+ end users. This position will provide technical software, hardware and network problem resolution to all local and off-site computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. The candidate must be able to work independently as well as part of a combined Government/TASC IT team to resolve or refer more complex technical problems through a defined escalation process to ensure that their inquiries are resolved, logged and tracked using a problem management database maintaining history records and related problem documentation. Technician will work in a high tempo, challenging environment directly supporting the government IT team that installs, generates, maintains, tests, and debugs complex operating systems and database management system software programs with COTS/GOTS applications and support equipment dealing with the overall network operating system and Video-teleconferencing (VTC) services.
Job Qualifications:
Knowledgeable with securing/hardening TCP/IP router based networks. Experience in maintaining, troubleshooting and modernizing a diverse communications WAN with COTS/GOTS applications and support equipment dealing with the overall network operating system and VTC services. Must have superb communications (written and oral) with interpersonal skills to clearly communicate technical solutions or to provide one-on-one end-user training as needed in a user-friendly, professional manner.
Ideal candidate would have 4 or more years of experience in help desk support of a medium-sized network with locations nationwide. Familiar with the following: Windows OS, Microsoft Office applications, Cisco switch, router, and firewall configuration, troubleshooting of voice (VoIP, unified communications) and VTC (.e.g., Tandberg communication systems).
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below: * AA or other technical degree * 3 Years related Help Desk experience * in lieu of degree. Some travel required (>15%). Security Clearance Required.
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