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Listed below are the top 10 out of 139 listings that are in the same industry and location as the job you were looking for. To see more than 10 listings, click here to search similar jobs in McLean, VA
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For your reference, we have included the original job posting below.
Help Desk Representative II
Job Number:
43323531
Company Name:
The MITRE Corporation
Job Location:
McLean, VA US
Job Category:
Management & Business
Help Desk Representative II
Req ID 17955BR Job Title Help Desk Representative II Location VA: McLean Profession Information Technology Department Code R10B Purpose Join MITRE, one of ComputerWorld's Top 10 IT Places to Work, to support MITRE employees by providing diagnosis, identification, and resolution of problems of varying complexity with hardware, software, LANs, networks, servers, and corporate data systems. Security Clearance Level No Key Functions . 80%--Help to improve the productivity of MITRE employees by providing over the phone support for various types of problems involving software Windows XP, MS Office (primarily Outlook), LAN, Blackberries and other remote devices, VPN, remote access, hardware and peripherals, and other technologies used throughout the MITRE enterprise. . 10%--Teach MITRE employees to use MITRE tools and information infrastructure effectively. . 10%--Collaborating with other Help Desk employees on problems, process and procedure, special projects and other issues of importance to the Help Desk. Required Education/Experience: High school diploma or equivalent, plus 3 years of experience the equivalent in job-relevant work experience troubleshooting personal computers. Desired Education/Experience Experience working on a technical help desk using in a corporate environment. A+ Certification, HDI certification, ITIL certification. Required Skills: . Proficient at solving problems with Windows XP, Outlook, remote access. . Excellent customer service skills. . Excellent communication skills. . Excellent troubleshooting abilities. Desired Skills . Proficient at solving problems with networking, Blackberries and other remote devices. Proficient use of help desk ticketing software. . Demonstrates technical and professional judgment in assessing problem severity and assigning priority in a high-pressure environment. . Tracks the status of problem resolution and follows up with staff members to ensure satisfactory outcome. . Maintains professional approach and customer service attitude when interfacing with all levels of customers from support staff to corporate officers. Demonstrated ability to follow standard practices and procedures and reach answers using readily available knowledge resources.
