IT Operations Specialist

IT Operations Specialist

Job Title
IT Operations Specialist

Req Number
54995

Division
US - Iron Mt (CSG) Corp Services

Location
PA, Boyers Offices BOYERS, PA, US 16020

% of travel
0

Job Type
Full-time

Career Level
Experienced - Junior (Non-Manager)

Education Required
Bachelor's Degree

Skills


Job Categories
Information Technology

Job Description

Position Title:IT Operations Specialist
About Iron Mountain
Iron Mountain provides Information Management services that help organizations manage their physical and digital assets. Our 140,000 corporate customers include 95% of the F-1000. We have an unrivaled brand of trust; custodians of some of the world's most valuable historical artifacts, cultural treasures, business documents and medical records. In our 1000 facilities and 10 data centers we protect 455 million cubic feet of physical assets and billions/petabytes of digital assets including all manner of media, files, emails, and images.
Information Technology/Business Technology Services
With over 600 professionals, the Technology groups at Iron Mountain provide services to internal and external customers. Our challenges are of the highest order of Core IT/Global Infrastructure, Software Development, ERP, Enterprise Content Management (ECM), Enterprise Integration, Business Intelligence (BI), Intellectual Property Management, BPM and Supply Chain.
 
We are one of the most successful roll-up's of any kind; having acquired almost 250 companies to attain our market leadership position. There are global technology initiatives to integrate infrastructure and applications to achieve economies of scale and gain better insight on future opportunities. We're developing the next generation of rich infrastructure and web based systems that enable our customers to effortlessly conduct business and track their assets.
Job Summary
The Data Center Operations Specialist will diagnose and report system problems; document, resolve, and escalate problems and incidents to appropriate personnel; arrange onsite product support; provide support to offsite system administrators; conduct inquiries concerning products and services; utilize standard application programs; use independent thought and take a proactive approach towards system monitoring, problem reporting, and resolution; interpret and apply reference and technical documentation; and perform other duties as assigned.
Essential Functions
* 30% Provide first level support of applications, servers, networks, batch jobs, web site, application, and server monitoring using tools such as Espresso Cybermation and HP Openview. 
* 30% Monitor facilities resources including chillers, air handlers, UPSs, PDUs and other infrastructure equipment using Site Scan, Comfort View and other monitoring applications. Take appropriate actions on any alerts discovered or received. 
* 10% Perform tape library management, and shipping/receiving of classified information for a large number of customers. 
* 15% Understand all technical and functional responsibilities of data center operations, including scheduling, systems management, and business continuity. Provide technical assistance to operations technicians. 
* 10% Monitor the physical security and general housekeeping of the Data Center and Network Operations Center. Take appropriate actions to resolve issues. 
* 5% Install or de-install computer equipment, peripherals, cabling and associated components as needed. 
 

Job Requirements

Knowledge Skills and Abilities
This employee must have a good knowledge and understanding of data center operations and facilities infrastructure equipment. This employee will use Site Scan and WebContol monitoring systems to be a first level responder to facility issues. 
 
Business Expertise
This employee must have a good knowledge of several operating systems including Windows and UNIX. This person must also be competent with the tape rotations that he or she will be required to perform. This person must have a good knowledge of HP OpenView, One View, and Cybermation monitoring applications. He or she will also need a good knowledge of Microsoft Excel, Word, Access and Visio. This person must possess very good communication skills in order to effectively work with offsite administrators and vendors.
Leadership 
Provide technical expertise and assistance to operations technicians and other co-workers. Make sound decisions based on problem analysis and resolution options.
Problem Solving
Resolve complex and time-sensitive problems without guidance by utilizing excellent problem-solving skills as well as established standard procedures and practices. As a first level responder, this person must be able to recognize problems and issues, as well as their potential and likely resolutions, and know what support group to contact to ensure that the production data center remains functional with no loss of availability.
Nature of Impact 
This employee is a critical member of the Customer Service Network Operations Center (NOC). Actions taken by this person will very likely impact large groups of customers (both internal and external). A loss of availability in the data center will very likely impact the business as a whole.
Area of Impact 
This individual must have the skills to monitor and troubleshoot all aspects of customer integrated systems and servers, and will work with many groups, including CSG and Digital.
 
Interpersonal Skills
This person must have very good verbal and written communication skills, as he or she will need to work with many different remote team members and groups at all levels. These communication skills are vital to the success of this person's job and the data center as a whole, whether relaying accurate information over the phone, or documenting a problem or a follow-up to a request. This individual must also have problem solving skills, IT technical skills, and mechanical skills. The ability to work efficiently and independently, with strong customer service and communication skills is required.

Physical Requirements
Ability to climb ladders, rack servers, run cables, push and pull equipment, and handle tapes and cases. This includes removing and replacing floor tiles, lifting up to 70 lbs, installing and de-installing servers in cabinets, and working in both a sub-floor and overhead environment when running cables. 
Travel Requirements
* <5% Total travel
* <3% Local travel
* <2% Overnight travel
At this time we are considering only local candidates who are able to work without employer sponsorship. No agencies or phone calls, please.
 
Only those candidates whose experience best meets our requirements will be contacted.
Iron Mountain is an Equal Opportunity Employer