Lead Account Manager

Lead Account Manager

Lead Account ManagerSales Sausalito, CA


Responsibilities:

* Planning Hire, develop, and retain a team of Account Managers dedicated to delivering Account Management based services that ensure client satisfaction and results
* Establish annual, quarterly and monthly execution plans in coordination with Glassdoor’s business plan
* Provide an annual Account Management coverage plan and monthly/quarterly updates and recommend modifications to the current plan
* Enhance Client Service practices to ensure optimum coverage by client tier and enable timely recommendations to clients to improve their success on Glassdoor.
* Identify and implement opportunities for improvement in our Account Management processes
* Execution:
* Protect for customer churn and retention of revenue of existing account base
* Successfully manage the needs of Employer partners in order to meet the objectives of our overall business plans and strategies
* Ensure customer satisfaction as it relates to your team’s efforts
* Manage your own group of key accounts
* Have intimate knowledge of Glassdoor’s accounts and regularly communicate status to upper management
* Serve as the Client Success Managers’ liaison to internal teams to drive client engagement and process improvements
* Serve as the escalation point for resolving issues that are escalated by the Account Managers Team Building/LeadershipTeam Building/Mentorship

* Mentor, lead, and scale your team for substantial growth
* Recruit, train, coach, and provide ongoing development/continued retention of top performing AMs
* Serve as an advocate for Glassdoor’s best practices at external events as required
* Consistently achieve a breadth of performance on your team that results in achieving quarterly and annual renewal and churn targets
* Contribute to the strategic direction of the Account Management program through leading and participating on internal initiatives

* Required Qualifications:
* 5+ years in Sales, Account Management or Sales Renewal
* 3+ years in management
* Ability to lead teams and manage people
* Analytical and process driven – capable of developing the tools and metrics to determine Client Success and then implement these as processes
* Excellent communication skills, both verbal and written Strong sense of measuring business results including lead flow, conversion rates, cost/lead, etc.
* Good knowledge of Salesforce
* Strong user of MS Office (particularly Excel and Powerpoint)





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