Life Sciences Tranlations Team Lead

Life Sciences Tranlations Team Lead

Life Sciences Tranlations Team Lead
Tracking Code
7112
Job Description

RR Donnelley is a global provider of integrated communications. Founded more than 145 years ago, the company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, enhance ROI and ensure compliance. Our Global Translation Services department provides translation services to help our clients’ business meet their communication challenges and support their global strategies.
The Life Sciences Team Lead position is held by key members of the Operations team who serve as the main contact between our major clients, Sales and the team they handle. They draw from their experience managing complex projects, producing results within budget, tight deadlines, and with a focus on high quality and use that knowledge to lead a team of project managers. The position requires strong leadership skills, in-depth & knowledge & continuous learning of the translation of Life Sciences projects, planning skills, the ability to motivate teams and execute plans to financial objectives.
 Role and Responsibilities:
 -Train, support and provide feedback to Ops Manager on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Monitor that PCs follow established procedures consistently for every aspect of the projects they handle.
-When required, organize/attend production-related client meetings, coordinate process review on main accounts and create Service Recovery Report. Create and develop TMC translations tools used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows for maximizing the use of these resources.
-Exercise sound judgment in keeping Supervisor informed of potential difficulties such as issues affecting cost and turn-around.
-hands-on production involvement when required
-carry our risk assessments
-ensure that within the team all work is assigned and completed on time, at appropriate profit levels and within budget
-ensure all work follows all the approved processes and meets RRD’s quality standards
-monitor, manage and escalate complaints
-continually identify areas of efficiency and implement strategies to improve processes
-organize and monitor resource needs and escalate where appropriate
-manage team of project managers, monitor team capacity and escalate issues
-manage team holidays, sickness, absence, discipline and appraisals
-self motivate to stay current on industry standards as relates to Life Sciences, including best practices for translating Medical Devices, Clinical Trials, etc.
-identify Team’s training requirements and action as required
-drive effective communication and excellence in performance within the team
-provide support for Sales in relation to existing business
-work as bridge between Sales and Operations to implement new opportunities
-monitor Sales forecast and annual strategy
-work closely with Vendor Management and Technology departments to ensure successful delivery of work
Required Skills

Key Skills:
-Excellent Interpersonal skills
-Focused on goals and the overall team and company objectives
-Self-motivated and pro-active
-Detail and service oriented
-Professional and customer service oriented, with the ability to manage client relationships and expectations
-Ability to multi task in a deadline driven environment
-Adaptable and flexible to a changing work environment
-Excellent problem solving and decision making skills
-Excellent presentation and formal and informal communication skills
-Ability to communicate at all levels both internally and externally
-Strong leadership skills


Qualifications:
Degree level (BA, BS) in Languages or Translation and/or Interpretation or equivalent experience
5-7 years of experience in project management
2-3 years of experience in Life Sciences Project Management
Excellent written and spoken skills in English and a second language
Proficient computer skills (Word, Excel, PowerPoint, Acrobat, html, xml). Strong knowledge of DTP software (QuarkXPress, Framemaker)
Experience in the use of CAT tools (including TRADOS, Multiterm IX, Context, glossary and file management tools).
Job Location
New York, NY, US.
Position Type
Full-Time/Regular