Mosaic, a national field marketing company, is currently seeking a highly-driven individuals for the position of Manager, Client Services. This position will be responsible for actively managing the communication and relationships between Mosaic and retailer partners. As the verbal and written "face" of the Mosaic team, the most important relationship will revolve around the daily contacts with retailers and entertainment clients.
The Client Services Manager will be responsible for quickly establishing themselves as the "trusted expert" and main conduit between Mosaic and video game publishers. Consistent and productive two way communication with the internal Mosaic account team is fundamentally important to the success of this role. Ensuring client deliverable timelines are met by working with and through the Mosaic team, is critical.
Reporting to the Director, Client Services, this individual will be responsible for developing and supporting a positive relationship between the internal Mosaic team and the external client teams. The result will be driving sales of our clients' products at retail and growing their business relationship with Mosaic.
Primary Responsibilities:
- Provide extensive, insightful analysis of sales and store-level conditions - provide recommendations regarding retail strategies and product performance.
- Coordinate and integrate all new initiatives into the business - attend all relevant meetings and work on further developing the relationship with Mosaic's retail partner and video game publishers.
- Handle the coordination and execution of all client-specific initiatives, coordinate client-specific reporting, etc.
- Collaborate with Mosaic account leadership team to provide actionable strategy recommendations to drive sales in the most efficient and cost effective manner.
- Clarify client expectations for Mosaic leadership team and continually validate that Mosaic is meeting and exceeding outlined expectations.
