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Assistant Sales Manager Job Summary The Assistant Center Manager is responsible for meeting the needs of existing and potential clients through the professional ...
Medifast Weight Control Centers - Philadelphia, PA US
Assistant Sales Manager Job Summary The Assistant Center Manager is responsible for meeting the needs of existing and potential clients through the professional ...
Assistant Sales Manager Job Summary The Assistant Center Manager is responsible for meeting the needs of existing and potential clients through the professional ...
Medifast Weight Control Centers - Jacksonville, FL US
Assistant Sales Manager Job Summary: The Assistant Center Manager is responsible for meeting the needs of existing and potential clients through the professional ...
Medifast Weight Control Centers - Jacksonville, FL US
Assistant Sales Manager Job Summary: The Assistant Center Manager is responsible for meeting the needs of existing and potential clients through the professional ...
Medifast Weight Control Centers - Jacksonville, FL US
Assistant Sales Manager Job Summary: The Assistant Center Manager is responsible for meeting the needs of existing and potential clients through the professional ...
Medifast Weight Control Centers offers a clinically proven approach to weight loss and weight management. Our center staff plan and implement a wide spectrum ...
Medifast Weight Control Centers offers a clinically proven approach to weight loss and weight management. Our center staff plan and implement a wide spectrum ...
Medifast Weight Control Centers - Jacksonville, FL US
Opening in Q2 2012 Job Overview: The Center Manager is responsible for center management with a focus on sales performance. Performance will be measured on ...
Medifast Weight Control Centers - Jacksonville, FL US
Opening in Q2 2012 Job Overview: The Center Manager is responsible for center management with a focus on sales performance. Performance will be measured on ...
This is a corporate based position maintaining implementation and compliance of the Business Management System (“BMS”) for the Canadian Head Office as well as support for Quality Assurance within North America. This position ensures compliance to documented policies and procedures by all corporate employees and compliance of North American sites to the BMS via coordination with the local quality representative. The position maintains electronic versions of the corporate BMS policies and procedures pursuant to established guidelines. The position is responsible for the development and evaluation of validation instruments in consultation with process owners to collect and interpret data that will lead to process improvement and consistency. Ongoing expansion of the quality culture is considered key to this role. Sits as a member of the Corporate Quality Council and participates in corporate-wide System improvements. The position also supports the Quality Assurance function at a corporate level which includes administration of the QA tool, reporting of call monitoring mandates and any related training
SPECIFIC RESPONSIBILITIES * Maintains the BMS and the ISO 9001:2008 registration for North America along with the local quality representatives consistent with business objectives. * Maintains document control requirements of policies and procedures under the direction of the Executive Director, Global Compliance and Quality NA. * Fulfills the requirements of “Management Representative” as defined by the ISO 9000:2008 standard under the direction of the Executive Director, Global Compliance and Quality NA * Delivers and facilitates quality process training,including the corrective and preventive action processes. * Trains employees in the problem solving process * Facilitates resolution of corrective and preventive actions toward continual improvement of processes and the BMS. * Train Internal Auditors from employee population, and provide ongoing mentorship as needed * Responsible to build and maintain validation techniques and tools * Identifies opportunities for service delivery improvements in partnership with Operations for both ISO and Call Quality * Analyzes ongoing effectiveness and integrity of the BMS for North America. * Makes recommendations to management team for process changes to ISO and Quality Assurance processes * Makes recommendations to Executive Director that reflect best practices within the industry through outside research and contacts * Administration, development and maintenance of the QA tool along with the assigned software development team Qualifications * 1 year experience working in an ISO environment. * Minimum five years of working experience within an ISO compliant Call center environment. * Two years experience in ISO 9000 Internal Audits and Call Monitoring. * One year of experience in conducting one-to-one and group training sessions. * Undergraduate degree with a focus on quality management systems and auditing. * Experience in metrics management, specifically in a contact center. * Spreadsheet ability including report design, export and data manipulation. * Knowledge of ISO 9001:2008 Quality System Management
