Manager Global Business Operations - Nationwide
Manager of Global Business Operations (Virtual Position, available anywhere in North America)
The Manager of Global Business Operations is directly responsible for management of the implementation of projects; including but not limited to new or existing client launch, internal projects and initiatives. The Global Business Operations Manager will work with and act as a liaison between cross functional groups to deliver projects on time, according to specifications and within budget. Additional responsibilities may include presales support and participation in new business assessment and/or requirement gathering engagements.
The Manager of Global Business Operations is expected to rely on their experience, outstanding communication skills, attention to detail and sound judgment to plan and accomplish critical business and departmental objectives within a diverse range of business environments. This position requires very minimal supervision from senior management and is expected to perform well while working independently and leading a project team.
Essential Duties and Responsibilities:
Manage and oversee the implementation of projects and/or internal initiatives:
- Facilitate project execution through establishing deadlines, assigning responsibilities, leading and directing the work of others and monitoring project progress to ensure a quality deployment is completed on time, according to specifications and within budget.
- Risk identification and mitigation
- Escalation and change management
- Communicate and document key program requirements and status to clients, internal team members and other key stakeholders including an executive audience.
- Track, manage and assess hours and expenses for project resources to ensure accuracy and the project is within budget guidelines.
Partner with internal teams and clients to support the pursuit of new business opportunities through deployment strategy design, core operational component input build, launch cost estimation, client presentation and contractual documentation build/review support. Support Senior Managers/Directors in operational assessment and/or business requirement gathering engagements.
Job Specifications:
Support business unit objectives and improvements such as tools, templates, processes. Other duties as required.
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BA/BS or equivalent experience
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Experience leading the implementation of medium to large scale projects. Capable of effectively facilitating meetings and developing detail oriented quality deliverables in support of the implementation of new projects.
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Experience managing people and facilitating teams
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Experience in the call center industry
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Experience client facing and communicating with senior level management
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Experience with word processing software, spreadsheets, flowcharting applications, and project management software (MS Project, MS Office and Visio).
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Project Management Certification
Preferred Experience:
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Knowledge of TeleTech's corporate policies and procedures, company culture, and functional structures.
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Industry operational experience strongly preferred.
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
