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For your reference, we have included the original job posting below.
Manager of Training and Quality
Job Number:
44864118
Company Name:
DishNetwork
Job Location:
Rolling Meadows, IL US
Job Category:
Management & Business
Manager of Training and Quality
DISH Network is an innovative industry leader distinguished by its pioneering spirit.Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough.Our Fortune 200 Company continues to define the curve in television entertainment.We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus.Come explore the big picture with us!
We believe that installing quality television programming and services should be as rewarding to our employees as it is enjoyable to our customers.If you have the drive and desire to be the best, DISH Network is the place to be.We offer individualized career paths and exceptional earning potential.
Managers of Training and Quality plan, coordinate, and direct training and development programs for staff level employees by performing the following duties and responsibilities either personally or through subordinate supervisors.In addition, managers are accountable for ensuring staff employees are delivering quality workmanship and customer service results by producing properly trained management and staff employees.
Conducts needs analysis studies and partners with managers and supervisors to determine training needs
Formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures or services
Selects appropriate instructional procedures or methods such as individual education, group instruction, self study, lectures, demonstrations, simulation exercises, role play, course curriculum, computer-based training and/or satellite distance learning
Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials
Train assigned instructors and supervisory personnel in effective techniques for training, such as new employees’ orientation, on-the-job training, sales techniques, health and safety practices, leadership development, and adaptations to changes in policies, procedures, and technologies
Maintains records and evaluates statistical reports to determine the performance of instructors and effectiveness of curriculum and the learning retention of trainees
Screens, tests, counsels, and recommends employees for participation in internal or external educational and training programs
Responsible for delivering and executing leadership development and building bench strength within the team
Travel is required
Bachelor’s degree from four-year college or university; and five years related experience including two years of supervisory/management experience; or equivalent combination of education and experience
Knowledge base in advanced training methodologies, adult learning theory, and evaluation processes preferred
Experience with employment development, facilitation and coaching is a plus
