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M (MUMPS)/Caché Programmer Analyst – Nashville, TN M (MUMPS)/Caché Programmer Analyst – Nashville, TN - Our client is looking for a M (MUMPS)/Caché Developer......
For your reference, we have included the original job posting below.
Mgr 2, Cust Acct Exec Nashville, TN
Job Number:
43663757
Company Name:
Central Division
Job Location:
Nashville, TN US
Job Categories:
Customer Service Management & Business
Minimum Education:
4-Year College Degree
Mgr 2, Cust Acct Exec Nashville, TN
Tasks: - Assesses, makes recommendations to, and manages within a budget. Makes informed decisions and choices based upon priority, business necessity, and bottom line impact. - Aids in the implementation and executes appropriate methods, practices, policies, procedures and change processes keeping employees informed of changes. - Manages on call routing and scheduling to ensure required coverage. - Provides direction to ensure accuracy of forecasted internal and outsourced call volume for the call center. - Assists with the development of call center technology and productivity tools. - Tracks, analyzes, and reports performance data on key departmental initiatives. - Creates an environment that fosters teamwork and accountability and positively impacts the customer experience. - Provides input as well as communicates company strategy and motivates the CAE team toward achieving company vision. - Ensures that work/escalated issues are addressed and completed in a timely manner. - Hires, coaches, and evaluates CAE personnel and leadership based on performance standards. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. - Other duties and responsibilities as assigned.
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.
